Account Manager (Malaysia)

Omya


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Key Accountabilities

Sales Management

  • Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment.
  • Optimize customer base regarding portfolio sales & value proposition and long-term success.
  • Manage all aspects of customer interface within responsibilities.
  • Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships.
  • Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers.

Pricing, Market Insights & Strategy Alignment

  • Coordinate pricing strategies in close collaboration with the OPP Sales Leader (VP AP), Product Management, and Business/Application Development
  • Conduct and coordinate market analyses to support company and principal objectives, providing insights for future product needs and market opportunities.
  • Provide relevant and timely market information as required

Pipeline & Opportunity Management

  • Manage the lead pipeline and maintain a structured opportunity pipeline within the assigned territory.
  • Track, update, and report on business opportunities, new projects, and market developments on both regular and ad‑hoc bases.

Account Management & Customer Engagement

  • Manage all aspects of the customer interface, including complaint handling and resolution.
  • Maintain strong and enduring customer relationships through frequent face‑to‑face interactions and proactive engagement.
  • Prepare written reports detailing account status, activities, opportunities, and planned actions to support business development and alignment with internal stakeholders.

Internal Communication & Collaboration

  • Ensure effective communication and alignment among Sales Managers, the Business Leader, and Product Managers regarding business opportunities, market progress, and key customer developments.
  • Work collaboratively to support the introduction of new products and facilitate strategic initiatives.

Job Requirements

Education

  • Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or equivalent in a related field.
  • A Master’s degree (e.g. MBA or MSc) is considered an added advantage.

Experience

  • At least more than 3 years of experience in a similar role, ideally in a B2B environment.
  • Experience in the Polymer industry is a mandatory.

Knowledge And Skills

  • Must be adept at negotiation and customer service.
  • Creative and critical thinking skills.
  • Proven initiative in identifying and progressing new business opportunities.
  • Good presentation skills.
  • Thorough understanding of the industry.
  • Self-motivated, independent and result oriented.

Other Requirements

  • Possess a valid driving license.
  • Excellent command of both oral and written local language and English is required.
  • Additional languages will be beneficial.
  • Ability & willingness to travel extensively within the assign territory and work a flexible schedule to include evenings and overnight accommodation.

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