Admin and Customer Service Executive
SNS Network
Date: 2 weeks ago
City: Ipoh
Contract type: Full time
Responsibilities:
- To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution.
- Execute division policy and ensure full adoption and comply with workflow or standard operation procedures
- Striving to achieve and maintain overall performance adhering to SLA.
- Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.
- Candidate must possess at least a Diploma/Bachelor’s Degree in Public Relations/Marketing/Business Administration or equivalent.
- Fresh graduates are welcome to apply.
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, self-motivated and customer service orientation.
- Knowledge in IT products will be an added advantage.
- Applicants must be willing to work in Ipoh, Perak.
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