Agent - Global BPO (Contract)
DHL Express
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Overall Role Purpose
Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.
Responsible for SVC’s outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.
Key Accountabilities
Customers
Customs
Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.
Responsible for SVC’s outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.
Key Accountabilities
Customers
- Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
- Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Customs
- Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
- Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
- Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
- Ensure correct data is captured for track and trace functions.
- Ensure correct data is captured for invoicing of shipment.
- Capture data from the paperwork presented within the application in accordance with the instructions outlined.
- Identify discrepancies within the paperwork and follow exception process to allow for identification of the issues.
- Verify data present within the system, confirming accuracy and where discrepancies exist either take corrective action or where unable to resolve, follow the exception process to allow for identification of the issues.
- Be aware of the cut-off times outlined for each shipment type, each SVC, and ensure compliance with the timelines outlined are met.
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate provision of value-added inputs into the organization’s business processes.
- Minimum typing speed of 30 words per minute with 90% or higher accuracy.
- Communication skills (English), spoken and written.
- Knowledge of DHL operations, systems, products, services and procedures.
- Diploma or Bachelor's Degree
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Specialist, AML Compliance
GXBank,
Petaling Jaya
1 week ago
Get To Know Our GX Bank TeamGX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.We are driven by our shared purpose and passion...
Assistant Manager - Customer Service & Order Processing
The HEINEKEN Company,
Petaling Jaya
1 week ago
About the RoleAs the Assistant Customer Service Manager – Order Processing, you will lead the Customer Service team to ensure seamless order management, exceptional customer experience, and efficient order fulfilment. You will work closely with cross-functional teams to drive operational excellence, resolve customer issues, and continuously improve service performance. Key ResponsibilitiesLead the end-to-end customer order processing cycle, ensuring timely, accurate,...
Embedded Software Engineer
Oxydata Software Sdn Bhd,
Petaling Jaya
1 week ago
Location: Petaling Jaya, Selangor, MalaysiaWork Mode: HybridEmployment type: ContractOxydata Software Sdn Bhd established since 2012, helping regional enterprises drive digital transformation through Agentic AI Services, AI Automation & Integration, Data Engineering, AI Training, and IT Managed Services. We are a lean, high-impact team where engineers work directly on cutting-edge AI products serving enterprise clients across Malaysia and the region.We are...
