Assistant Housekeeper
Accor
Date: 2 weeks ago
City: Sepang
Contract type: Full time
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Under the guidance of the Executive Housekeeper or any other authorized by the management, to be responsible for assigning and supervising the activities of the room attendants and linen porters to ensure clean, orderly, attractive and well-maintained assigned areas.
Responsibility
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Under the guidance of the Executive Housekeeper or any other authorized by the management, to be responsible for assigning and supervising the activities of the room attendants and linen porters to ensure clean, orderly, attractive and well-maintained assigned areas.
Responsibility
- Supervise the allocation of work assignments to Room Attendants to ensure maximum coverage.
- Assign special duties to Room Attendants and House Porters on assigned floors.
- Check the computer system throughout the day for an update of room status.
- Check and return an allocated number of guest rooms to the standard required by the Hotel.
- Reports and log any maintenance defects found in the rooms and assigned areas. Liaise with Maintenance and Reception regarding all out of order rooms.
- Check on a daily basis the arrivals, departures and VIP lists.
- Assist in monitoring and controlling housekeeping procedures, including lost property, key control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.
- Handle guest requests, queries and complaints with immediate action and thorough follow up and refer when necessary.
- Carry out any projects and assignment as directed by Executive Housekeeper.
- Minimum 3-5 years of relevant industry experience.
- Fluency in English. Additional language is an advantage
- High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
- Adaptable to multicultural guest needs and work seamlessly with colleagues from diverse cultures.
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Additional Information
Job Number26076324
Job CategoryFood and Beverage & Culinary
LocationIOI Resort City, Sepang Utara, Selangor, Malaysia, 62502
ScheduleFull Time
Located Remotely?N
Position Type Management
職位概述
負責廚房日常運作的總體成功。透過親自執行任務展示烹飪技能，同時領導員工並管理所有與餐飲相關的職能。努力持續提高客人和員工的滿意度，同時維持經營預算。監督所有廚房區域，以確保提供始終如一的優質產品。負責指導和培養員工，包括直屬下屬。必須確保滿足衛生和食品標準。
求職者個人資料
教育和經驗要求
高中文憑或高中同等學歷 (GED)；4 年廚房、餐飲或相關專業領域工作經驗。
或者
在經認可的大學取得烹飪術、酒店和餐廳管理或相關專業的兩年制學位；2 年廚房、餐飲或相關專業領域工作經驗。
核心工作活動
確保滿足烹飪標準和責任
管理廚房輪班運作，並確保遵守所有餐飲政策、標準和程序。
每週估計日常備餐需求，且每天向廚房人員傳達備餐需求。
協助行政總廚處理所有廚房運作和備餐。
定期準備和烹飪或為特殊客人或場合準備和烹飪各種類型的食品。
開發、設計或創建新的應用、想法、關係、系統或產品，包括藝術貢獻。
協助確定應如何呈現菜肴，並進行裝飾性美食展示。
維護食品採購、接收和儲存標準。
確保符合食品處理和衛生標準。
在必要時履行廚房管理人員和員工的所有職責。
認可優質的產品、展示和風味。
確保遵守所有適用的法律法規。
遵循所有食品的適當處理方法和溫度。
操作和維護所有部門設備並報告故障。
檢查生熟食品的品質，確保符合標準。
領導廚房運作
監督和協調備餐廚師和工作人員的活動。
領導輪班，同時根據要求的規格親自製作食品並執行請求。
利用人際關係和溝通技巧來引導、影響和鼓勵他人；宣導健全的財務/業務決策；表現出誠實/正直；以身作則。
鼓勵和建立團隊成員之間的相互信任、尊重和合作。
樹立榜樣，示範適當的行為。
保持員工的工作效率水準。
確保員工瞭解期望和因素。
與員工建立和保持開放的協作關係，並確保員工在團隊內部也這樣做。...
