Assistant Operations Manager (General Logistics)

Job Overview

As Assistant Operations Manager, you will take an active role in driving the daily operations of our General Logistics team in Klang. From managing logistics operations and key customer accounts to supplier performance and team leadership, you will help ensure our operations run smoothly, efficiently and in line with customer expectations. If you enjoy solving operational challenges, developing people and improving the way operations run, we would like to hear from you.

Your responsibilities will include:

• Support the Manager in ensuring smooth daily logistics operations and work closely on operational issues and departmental activities.
• Execute export, import and cross-trade shipments in accordance with Blue Water internal SOPs, HSSEQ and Compliance Guidelines, as well as customer SOPs and KPIs.
• Manage assigned key accounts, overseeing daily operational flow, resolving logistics issues and escalations, and ensuring timely follow-up.
• Ensure timely submission of quotations and RFQs, with a focus on improving turnaround time and customer satisfaction.
• Monitor file closing and ensure accurate and timely billing to customers.
• Monitor and assess supplier and subcontractor performance across schedule, quality and service, while building strong vendor relationships to support competitive rates, cost savings and service reliability.
• Work with the team to improve processes, operational efficiency and ways of working.
• Support and guide team members, set clear expectations and promote accountability.
• Allocate tasks according to individual skills and team capacity to improve efficiency, responsiveness and workload balance.
• Lead by example in compliance, HSSEQ, company policies and ethical business practices, while supporting the development and overall capability of the team.
  
  

To succeed in the role, you bring:

• At least 5 years of relevant experience in freight forwarding, logistics operations, with experience handling international shipments across different modes of transport.
• Strong operational knowledge of different freight modes and freight forwarding procedures
• Experience in overseeing day-to-day operations and supporting an operations team, ensuring shipments are handled efficiently and customer requirements are met.
• Strong stakeholder management and communication skills, with the ability to coordinate effectively with customers, vendors, overseas offices and internal teams.
• Strong analytical and problem-solving skills, with the ability to respond effectively to operational challenges and multiple priorities in a fast-paced environment
  
  

Benefits

About Blue Water Shipping

Blue Water is a global provider of all logistics services in modern supply chain management. The company was founded in 1972 in Denmark, and today, Blue Water has over 2,700 employees at 80 offices worldwide. Every Blue Water office combines a strong global network with local expertise, and the company operates in various dedicated business segments.