Branch Manager (Nationwide)
AFFIN Group
Date: 3 hours ago
City: Kuching
Contract type: Full time
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.
Job Responsibilities
Sales & Business Growth
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.
Job Responsibilities
Sales & Business Growth
- Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals.
- Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.
- Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.
- Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.
- Maintain strong audit outcomes by proactively resolving findings and ensuring timely report submissions.
- Serve in key oversight roles, including BCM Coordinator (Business Continuity & Call Tree Exercises), BUCO Representative, Complaint Liaison Officer (CLO) and OSHA Coordinator.
- Foster a strong culture of compliance through ongoing coaching, reminders, and proactive risk awareness.
- Ensure efficient, high-quality customer service in line with SLA standards.
- Address and resolve customer complaints promptly and professionally.
- Ensure service accuracy and timely response to CCQ and feedback.
- Minimum 5 years’ experience in retail banking, with at least 2 years in a branch leadership or supervisory role.
- Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).
- Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.
- Excellent interpersonal and communication skills, with strong customer service orientation.
- Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter
- Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Architecture Analyst (Software Developer - .Net)
Accenture Southeast Asia,
Kuching
5 days ago
About The RoleJoin Accenture and contribute to impactful technology transformation initiatives while building your expertise in application development. In this role, you will work collaboratively with cross-functional teams to design, develop, and implement technology solutions using .NET technologies, while gaining exposure to business and technical challenges across various projectsKey ResponsibilitiesParticipate in business and technology transformation projects across different phases of...
Opto and Sensor Process Development Engineer
X-FAB Sarawak,
Kuching
2 weeks ago
Kuching, MalaysiaJob SummaryX-FAB is looking for a development engineer to join our Process Development Opto and Sensor team, based in Kuching, Sarawak, Malaysia, working as part of an international organisation developing mixed signal CMOS technologies.Major ResponsibilitiesProcess development activities for mixed signal CMOS process with a focus on Opto and Sensor devices, such as Photodiodes, CMOS image sensors, SPAD etc.Define semiconductor...
Airport Operations Supervisor - East MY
Shell,
Kuching
2 weeks ago
What’s The RoleShell Aviation is a leading global supplier of aviation fuels and lubricants with over 100 years of industry experience. Operating at approximately 800 airports in over 40 countries, it provides fueling services for airlines, private operators, and airports. The company also offers technical consultancy, refueling systems, and sustainable aviation solutions. In Malaysia, Shell Aviation operate in 7 locations...
