Branch Supervisor - Drone Technology (Kota Kinabalu)

About Us

Aonic is an end-to-end drone solutions company. We began by providing drone services and has since evolved into a comprehensive solutions provider - creating our own drones, supplying major brands like DJI, and now expanding into distributing smart home products.

With expertise across B2B and B2C segments, we deliver end-to-end solutions through six integrated verticals: agriculture, industrial, services, retail, academy and lifestyle.

At Aonic, our mission is to empower businesses and end users with innovative ecosystems that drive efficient living through smart technology.

About The Role

We are seeking a proactive Branch Supervisor to oversee the day-to-day operations of our branch. The role involves optimizing the availability of tools, facilities, and personnel to meet project requirements and capitalize on growth opportunities. The ideal candidate will deploy action plans to enhance effectiveness, efficiency, and quality management, including staff development and career progression.

Key Responsibilities

• Administer everyday operations for all sales activities.
• Develop professional relationships with all customer contacts.
• Determine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to branch policies and procedures.
• Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees.
• Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
• Provide optimal customer services and prepare all sales paperwork for branch within time frame and resolve all customer inquiries associate with billing issues.
• Organize all safety meetings and adhere all safety regulations and monitor all phone calls from various vendors and customers and maintain and update all product knowledge of branch.
• Collaborate with human resource department and resolve all personnel issues and determine all prospect requirements and update knowledge on all company products and services.
• Supervise efficient working of staff and maintain smooth workflow and achieve all annual growth objectives and develop all project plans to improve business.
• Supervise product front line and monitor all customer complaints and maintain efficiency in branch office operations and manage all communication with events.
• Prepare and ensure maintenance of service staff schedule and perform a related audit on branch activities and prepare required reports.
• Maintain a high standard of services in the branch and prepare accurate records.
• Ensure all personnel within the branch area to always follow the required SOPs and regulation implemented by management.
• Ensure branch area and related company asset are always in safe and clean condition to work and ensure all staff always keep hygiene within acceptable criteria.
• Managing staff that are within branch area (inter-department), monitoring financial operations, keeping track of finances.
• To understand and comply ISO knowledge and comply to all ISO requirements and SOP
  
  

About You

• Bachelor’s Degree in Business Administration or a related field, or equivalent work experience.
• Ability to multitask, prioritize, and manage time efficiently.
• Creative problem solver who thrives when presented with a challenge.
• Ability to analyze financial records and transfer data.
• Assists team members when needed to accomplish branch goals.
• Strong customer service skills.
• Pays strict attention to detail.
• Excellent written and verbal communication skills.
• Minimum 2 years of experience as a supervisor, preferably in agriculture or agribusiness.