Business Centre Manager

Key Responsibilites

Business Growth / Management

• Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
• Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
• Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
• Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.

Credit Quality

• Manage loan quality of the business centre to ensure minimal credit losses per targets set.
• Inculcate behavior of compliance to regulatory, credit and business rules/regulations.

People Management

• Manage and coach a team of relationship managers with mixed seniority and experiences for competency, skillset development and succession planning.
• Identify skill gap and provide action plan to develop, attract and retain talented staff

Job Requirement

• Minimum 6-year managerial sales experiences with solid knowledge of banking operations, services and product offerings
• Strong customer service experience with specific focus on relationship management
• Sales and people management skills
• General market knowledge and intelligence
• Good business acumen with fair market network
• General administrative and managerial expertise
• General economic and accounting understanding
• Strong credit knowledge