Business Centre Manager
Alliance Bank Malaysia Berhad
Date: 3 hours ago
City: Ipoh
Contract type: Full time
Key Responsibilites
Business Growth / Management
Business Growth / Management
- Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
- Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
- Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
- Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
- Manage loan quality of the business centre to ensure minimal credit losses per targets set.
- Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
- Manage and coach a team of relationship managers with mixed seniority and experiences for competency, skillset development and succession planning.
- Identify skill gap and provide action plan to develop, attract and retain talented staff
- Minimum 6-year managerial sales experiences with solid knowledge of banking operations, services and product offerings
- Strong customer service experience with specific focus on relationship management
- Sales and people management skills
- General market knowledge and intelligence
- Good business acumen with fair market network
- General administrative and managerial expertise
- General economic and accounting understanding
- Strong credit knowledge
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