Business Excellence & Supply Demand Head

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The position works out of our Imazium Damansara location in our Established Pharmaceuticals Division (EPD). EPD is committed to bringing the benefits of our trusted medicines to more people in the world’s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central nervous system, and respiratory.

The Business Excellence & Supply Demand Head is responsible for Sales & Operations Planning (S&OP), Demand management, New Product Introduction (NPI), Continuous improvement tools - Techniques & Trainings.

Job Responsibilities

1) S&OP Demand Management

• Forecasting, identifying & distributing product/financial allocation.
• Active member of financial reconciliations and S&OP meetings.
• Manage all product demands and ensure master scheduler is aware (forecasting, order entry, order promising & planning).
• Bridge between finance, marketing, logistics & manufacturing (if applicable) to optimize supply chain process & ensure safety stock inventory levels.
• Review current forecast, in-market sales, market intelligence to be adjusted accordingly.
• Maintain daily communication on any updates regarding supply & demand.
• Liaison for any new contracts/ abnormal requests for date adjustment or conditions.
• Participate in NPI related meetings to determine market projection.
• Reconcile supply, demand & NPI plans at both detailed and aggregated levels, linking them to business plan during S&OP review.
• Manage company's sales performance information to support S&OP.
• Policy & procedure elaboration regarding S&OP, Demand management, Master planning schedule, Safety stock, Customer service goals, Delivery time & Time fences.
• Consolidate & review Sales operating plan with finance (Sales in USD & local currency, Units, Expenses, Pricing & LRP).
• Communicate issues with sales managers, Sales Force & Marketing for any supply disruptions.
• Facilitate analysis on products with short shelf life, product with high inventory levels, rejecting any short shelf life and analyzing financial & commercial implications.
• Identify potential alternatives when there is a shortage of supply.
• Analyze and highlight variances in pricing, volumes & financial plan

2) Continuous Improvement

• Lead continuous improvement efforts and maintain business & operational processes including, but not limited to: Process Mapping, Root Cause Analysis, Data Collection, Change management/ implementation, Managing operation performance metrics.
• Deliver monthly management reports.

3) NPI Coordination

• Act as a coordinator for selection and management of projects at affiliates.

4) Inventory Management

• Ensure safety stock levels are sufficient.
• Manage Days on Hand (DOH) on site & at distributor.
• Translate in-market sales to market sales by SKU on a monthly basis.
• Ensure that distributor stock levels are optimum and within contractual levels.
• Coordinate with Logistics and manage KPIs on forecast accuracy.
• Manage stock returns/ aging stocks.
• Improve division margin through operational excellence.

Minimum Education/ Experience

• Bachelor's degree in business/ science or any other equivalent.
• At least 5 years' experience in related field.
• Good understanding of continuous improvement principles and processes.