Business Intelligence Operations Executive
Shopee
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Description
- Monitor team and agent performance, including KPI tracking, quality checks, and monthly incentive validation.
- Manage end‑to‑end operational projects and ensure timely, high‑quality delivery.
- Allocate tasks to agents and conduct regular QC to maintain accuracy and consistency.
- Communicate with internal stakeholders and external partners (such as agencies) regarding performance, updates, and operational matters.
- Conduct scheduled data validation/matching to ensure data accuracy and completeness.
- Support the onboarding and training of new hires when required.
- Handle BAU tasks and provide operational support for ad‑hoc requests.
- Maintain documentation, reports, and operational records to support ongoing processes.
- 1–3 years experience in operations / BI / performance roles.
- Strong analytical skills with good Excel proficiency (SQL is a plus).
- Experience in KPI tracking and data validation.
- Detail-oriented with good stakeholder communication skills.
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