CBS - Talent, Talent Enablement (HR Support Services), Administrative Assistant

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Core Business Services (CBS) team and help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

We call our human resources group the Talent Team, reflecting how important our people are to the success of the EY organization. Working with the Talent Team, you’ll help develop and execute our people strategy and solutions including the programs, measures and tools that help our EY member firm’s employees achieve their goals.

Talent Enablement is a core function within the Talent Team, providing multiple HR support services including Recruitment, Onboarding and People Data Administration support.

About The Opportunity

The Talent Enablement Administrative Assistant is responsible for completing assigned HR functional transactions or work activities in Recruitment in accordance to the established policies, procedures and service level agreements (SLA) whilst building positive relationships with team members.

Key Responsibilities

• Attend to HR functional inquiries, requests and transactions as assigned in accordance to established policies and procedures
• Ensure all assigned tasks such as offer letter, interview arrangement are processed, documented and delivered within defined Service Level Agreement (SLA) at a quality standard. Ensure work instructions are diligently followed. Escalate issues as needed
• Ensure all new process updates are incorporated while processing transactions
• Respond to client’s requests and inquiries, exercise good judgment in applying concepts and guidelines
• Follow through on assigned tasks and takes ownership on results, effectively prioritize assignments, identify, report and escalate issues and challenges to Supervisor
• Respond to emails and inquires on timely manner
• Prepare operational reports as and when required
• Identify and recommend potential area for process improvement
  
  

To qualify for the role, you must have:

• Good communication, interpersonal skills and customer oriented. A strong team player.
• Good command of spoken and written English
• Display positive attitude. Receptive to new challenge and change with an open mind. Demonstrate high commitment level.
• Good organization, analytical and problem solving skills. Ability to exercise good judgment on day to day work activities
• Proactive. Takes initiative, attentive to details, process driven and ability to efficiently process high volume transactions
• Flexible to meet peak period, specific demands and client’s requirements
• Excellent key-boarding and data entry skills
• Familiar with Applicant Tracking System (ATS) such as SuccessFactors would be an advantage
  
  

Ideally, you’ll also have:

• A graduate qualification
• At least 1 year of work experience preferably in Shared Services and or HR Operations
  
  

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What We Offer

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.