Chief of Staff

Our mission is to make money smart, reliable and within reach for everyone.

In 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in Asia and it includes spending, saving, investing, exchanging, travelling, and more. Our objective is to build tools that will help people get more from their money and at ease and self reliance, become an expert. We believe AI will help us achieve this in our generation.

We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

We have teams working around the world, with over 20 nationalities and growing from our offices and remotely. Join us and build a better future.

If you're this person, we'd love to talk to you.

We are looking for a Chief of Staff to help drive BJAK's AI Neobank expansion across products, markets and teams. This is a senior execution role for someone who can align leadership, drive operating cadence, solve cross-functional problems and turn strategy into measurable progress.

• Drive strategic execution across AI Neobank priorities.
• Build and manage operating rhythm, OKRs, leadership updates, decision tracking and accountability.
• Coordinate major workstreams across product, engineering, licensing, market expansion, partnerships, finance and operations.
• Prepare concise decision memos, board / leadership materials, execution plans and performance reviews.
• Identify gaps, risks and dependencies before they become serious blockers.
• Help leadership make sharper trade-offs on people, capital, product and market priorities.
• Own special projects that require senior judgement and cross-functional authority.
  

• Strong operator with experience driving strategic execution across teams.
• Excellent judgement, communication, prioritization and follow-through.
• Able to work with founders, CEOs, leadership teams and senior external stakeholders.
• Comfortable operating in ambiguity with limited guidance.
• Can go from high-level strategy to detailed execution without losing quality.
• Strong writing, business analysis and problem-solving skills.
• Experience in startups, consulting, strategy, operations, fintech, financial services or regional expansion is a strong advantage.
  

• Makes the company move faster and with more clarity.
• Can challenge, align and unblock teams without adding bureaucracy.
• Stays close to facts, numbers, owners and deadlines.
• Balances strategic judgement with hands-on execution.
• Low ego, high ownership and strong bias for action.
  

• People who want a purely advisory role.
• Candidates who cannot handle pressure, ambiguity or senior accountability.
• People who create process without improving execution. 
• Those who avoid operational details.
• People who prefer status over ownership.
  

This role is based in Malaysia. This is a hybrid role. You are expected to work from our Malaysia office at least 3 days per week.

English is our main working language across global teams. Strong English communication is required.

Our process is designed to move fast:

1. Online assessment or practical task

2. Technical interview

3. CEO / final round

For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.