Chief of Staff - AI Neobank (Malaysia)

About BJAK

The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, its the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.

We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

If you're this person, we'd love to talk to you.

The Role

We are looking for a Chief of Staff to help drive BJAK's AI Neobank app expansion across products, markets and teams. This is a senior execution role for someone who can align leadership, drive operating cadence, solve cross-functional problems and turn strategy into measurable progress.

What You'll Own

• Drive strategic execution across AI Neobank app priorities.
• Build and manage operating rhythm, OKRs, leadership updates, decision tracking and accountability.
• Coordinate major workstreams across product, engineering, licensing, market expansion, partnerships, finance and operations.
• Prepare concise decision memos, board / leadership materials, execution plans and performance reviews.
• Identify gaps, risks and dependencies before they become serious blockers.
• Help leadership make sharper trade-offs on people, capital, product and market priorities.
• Own special projects that require senior judgement and cross-functional authority.

What We're Looking For

• Strong operator with experience driving strategic execution across teams.
• Excellent judgement, communication, prioritization and follow-through.
• Able to work with founders, CEOs, leadership teams and senior external stakeholders.
• Comfortable operating in ambiguity with limited guidance.
• Can go from high-level strategy to detailed execution without losing quality.
• Strong writing, business analysis and problem-solving skills.
• Experience in startups, consulting, strategy, operations, fintech, financial services or regional expansion is a strong advantage.

The Kind of Builder We Want

• Makes the company move faster and with more clarity.
• Can challenge, align and unblock teams without adding bureaucracy.
• Stays close to facts, numbers, owners and deadlines.
• Balances strategic judgement with hands-on execution.
• Low ego, high ownership and strong bias for action.

This Role Is Not For

• People who want a purely advisory role.
• Candidates who cannot handle pressure, ambiguity or senior accountability.
• People who create process without improving execution.
• Those who avoid operational details.
• People who prefer status over ownership.

Location

This role is based in Malaysia. This is a hybrid role. You are expected to work from our Malaysia office at least 3 days per week.

Language

English is our main working language across global teams. Strong English communication is required.

Interview Process

Our process is designed to move fast:

1. Online assessment or practical task

2. Technical interview

3. CEO / final round

For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.