Corporate Account Manager

Maxis


Date: 4 hours ago
City: Remote
Contract type: Full time
Remote
Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Account Growth & Revenue

  • Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.
  • Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
  • Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
  • Monitor account performance against KPIs and proactively address any potential issues.

Customer Satisfaction & Retention

  • Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
  • Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
  • Proactively identify potential risks to customer retention and implement strategies to mitigate them.
  • Gather customer feedback and insights to inform product development and service delivery.

Communication & Reporting

  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Prepare reports on account status, performance, and forecasts.
  • Keep accurate records of customer interactions and account activities in the CRM system.

Internal Collaboration

  • Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
  • Share customer insights and market feedback with relevant departments.

What do you need to have for this role?

  • Ideal candidate should be with minimum 5 – 7 years of experience in key account management in sales
  • Good working knowledge in using CRM system
  • Ability to influence and successfully lead in a fast-paced environment
  • Dynamic builder of relationships with key customers and operations

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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