Country Manager

• Lead a nationally recognised multi-site operation with full P&L responsibility
• Drive growth, customer experience and operational performance at scale
  
  

About Our Client

We are partnering with a well-established consumer-facing business with a nationwide footprint and a market-leading position in its category.

Operating a network of locations across Malaysia, the organisation is entering an important phase of growth and transformation and is seeking an experienced Country Manager to lead the business through its next chapter of growth.

This role presents a unique opportunity to take ownership of a large-scale operation with full accountability for commercial performance, operational excellence, customer experience, people leadership, and long-term growth.

Job Description

The Country Manager will oversee all aspects of business performance across Malaysia.

Responsibilities

This role requires a leader who can build on the organisation's strong foundations while driving performance, organisational capability, and sustainable growth.Key responsibilities include:

• Lead the overall performance of a nationwide multi-site business, with full accountability for revenue, profitability, customer experience, people leadership, and operational excellence.
• Develop and execute the country strategy, ensuring consistent performance and execution across all locations.
• Drive operational excellence by improving productivity, service standards, commercial performance, and customer outcomes across the network.
• Build and lead a high-performing leadership team, strengthening capability, succession planning, employee engagement, and retention.
• Establish a culture of accountability through effective KPI management, performance reviews, and leadership development.
• Partner closely with location leaders to identify opportunities for performance improvement and operational efficiency.
• Enhance customer experience and service standards through continuous improvement initiatives across the network
• Leverage technology, data, and customer insights to support decision-making and improve business performance.
• Lead strategic projects and transformation initiatives that support sustainable growth and long-term competitiveness.
  
  

The Successful Applicant

• 15+ years of leadership experience within customer-facing, multi-site businesses, including at least 3-5 years leading a country, regional, or large business unit.
• Proven experience managing large-scale multi-site operations, including oversight of 50+ locations or a comparable level of operational complexity, with full P&L accountability.
• Strong track record of driving operational excellence and business performance.
• Demonstrated success leading and developing large, geographically dispersed teams.
• Strong commercial acumen coupled with a customer-centric mindset and a track record of enhancing customer experience, engagement, and retention.
• Experience driving organisational change, continuous improvement, and transformation initiatives.
• The ability to leverage data, technology, and customer insights to improve performance and decision-making.
• Excellent stakeholder management, communication, and leadership skills.
  
  

What's on Offer

• Executive leadership opportunity with full P&L accountability.
• Platform to drive meaningful change across people, operations, and customer experience.
  
  

Contact:

Quote job ref: JN-072026-7066607