Customer Care Support Office Representative (Mandarin speaker)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.
Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Support Office Representative- Your future position?

As a Customer Care Support Office Representative, you will provide accurate and timely processing of customer Purchase Orders (POs) and related inquiries for assigned countries. You’ll work closely with your team and internal stakeholders to ensure service excellence and customer satisfaction, building your expertise in order management processes and systems. You will report to the Customer Care Support Office Team Lead.

In this exciting role, you will

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  Order Processing Receive and enter customer POs in systems accurately and within deadlines.
• Customer Care Support Escalate exceptions or customer queries promptly - stakeholders, senior representatives or team leads.
• Continuous Improvement Contribute ideas for simplification and efficiency within the scope of work.
• Collaboration Communicate effectively with stakeholders to ensure smooth order fulfillment.
• Processes Compliance Follow all relevant policies and procedures for consistent quality.

You?

Are you someone who wants to collaborate and grow in a dynamic and inclusive workplace? Who enjoys learning and building expertise in customer care? Then join us – and impact your world.

Your professional profile includes

• Bachelor’s degree in any relevant field. Preferably in Supply Chain Management, Order Management or equivalent.
• 1 to 3 years of relevant experience in a multicultural shared services environment. Fresh graduate are open to apply.
• Proficiency in Mandarin is required to support China market. Additional languages such as Japanese and Korean is a plus.
• Strong attention to detail, learning agility, and a team-oriented personality who thrives in a multicultural environment
• Enthusiastic, proactive, comfortable sharing ideas and insights with the team to foster connection and collaboration.
• Knowledge of SAP is an added advantage.

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  LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.