Customer Data Steward (8:00PM-5:00AM)

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Ensure adherence to established data governance policies and business rules, advocating for their importance among team members and business users
• Request, approve and/or oversee data maintenance requests, ensuring they align with data policies and business rules
• Monitor and assess data quality metrics, taking proactive steps to address any quality issues that arise within the data lifecycle
• Regularly review and cleanse data to maintain accuracy, integrity, and compliance with data quality standards, in conjunction with business users where applicable
• Guide and support business users through changes in data management processes, data policies, and/or business rules to ensure smooth transitions and minimal disruption
• Proactively address and resolve data issues from business users through diligent troubleshooting and comprehensive analysis
• Serve as the go-to person for data-related queries from all potential stakeholders, providing guidance and insights as needed
• Collaborate with cross-departmental business users, training and educating them about data policies, business rules, and process standards
• Coordinate and facilitate collaboration among multiple departments and business units to ensure seamless execution of end-to-end data maintenance tasks as necessary
• Foster and maintain collaboration with Data Governance and other departments to resolve data-related issues and facilitate improvements in data management processes
• Foster strong relationships and communication between local units and shared business centers to ensure consistent data practices, share insights, and coordinate data management effectively

What You Need to Succeed

• Working hours aligned to Eastern US Time business hours (8.00pm-5.00am MY time)
• Proficiency in data management and data governance tools (e.g., data cataloging, data quality, and metadata management tools)
• Hands-on experience in monitoring data quality and resolving data issues
• A good team player with ability to work cross culture and function
• Understanding of data security and privacy standard
• Understanding of business data processes and how data supports business operation
• Experience collaborating with cross-functional teams and managing stakeholder relationships

Education/Experience

• Bachelor's degree in a relevant field such as Information Technology, Computer Science, Data Science, Business Administration, or a related discipline
• Minimum 2 years of experience in data management, working with SAP/ERP systems like SAP CRM/ECC
• Advanced degrees (e.g., Master's) or certifications in data management, data governance, or related areas are advantageous but not mandatory

Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.