Customer Program Manager
DHL Global Forwarding
Date: 2 weeks ago
City: Sepang
Contract type: Full time
We are seeking a customer-focused and results-driven individual to lead strategic customer programs, strengthen stakeholder relationships, and ensure exceptional service delivery. If you are passionate about driving customer success, managing complex projects, and delivering business value, we would love to hear from you.
Key Responsibilities
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.
Thank you for choosing DHL Global Forwarding as your Employer of Choice.
Key Responsibilities
- Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
- Draft and ensure implementation of operational plans, measures and budgets
- Ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
- Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
- Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
- Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
- Ensure coordination with specialists from various logistics operations to guarantee integrated, cost and time-efficient logistics processes
- Analyze, research and develop improved operational techniques for value-added services
- Seek opportunities and lead their implementation to drive extension of operational services
- Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
- Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
- Collaborate with responsible IT specialists to manage data flow and handling in line with customer requirements
- Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
- Bachelor's Degree in any discipline.
- Minimum 5 years of Air Freight experience within the logistics, freight forwarding, transportation or supply chain industry.
- Leading client transitions, service deployments, and new system adoption
- The capacity to define project scopes, track milestones, and mitigate shipping or operational risks
- The ability to understand evolving client needs, advise on supply chain efficiencies, and translate pain points into actionable operational improvements
- Acting as the primary point of contact for complex issues, conducting root-cause analysis, and diplomatically navigating client escalation
- Exceptional negotiation, conflict resolution, and stakeholder communication skills.
- This position is located at Sepang, Selangor.
- Be part of the world's leading logistics company.
- Work with a diverse portfolio of customers across various industries.
- Attractive remuneration and performance-based incentives.
- Opportunities for career growth and professional development.
- Collaborative and inclusive work environment.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.
Thank you for choosing DHL Global Forwarding as your Employer of Choice.
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