Customer Service Coordinator

As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and we’re trusted by top brands to translate their creative vision into beautiful scents. We provide career and development opportunities for talented individuals across a range of disciplines – from all support functions to customer facing roles. A job at CPL Aromas promises a unique career path for anyone with a passion for the world of fragrance. With operations all over the world, we celebrate a diverse range of cultures at CPL Aromas and, we offer equal opportunities and flexibilities.

Reports To

Customer Services Team Leader

Job Purpose

An opportunity is available to join the UK Sales Support team, based in Innovation House. Reporting to the Customer Services Team Leader, the CS Coordinator will provide excellent customer service within the UK Sales Division by effective order management in collaboration with CPL Production Units. In addition, they will ensure that customer requirements are properly recorded and are met by working closely with various other departments like Sales, Sales Co-ordination, Logistics, and Production.

Tasks and Responsibilities

Communication

• Display excellent communication skills, both orally and in written format in emails
• Handle customer enquiries via telephone & email
• Be thorough and clear in all communication
• Provide excellent customer service
  
  

General Duties

• Ensure customer requirements are properly recorded in our internal systems and met
• Manage order entry
• Raise and manage customer complaints throughout the whole resolution process
• Manage and carry out any other duties as assigned
• Promote CPL's values and best practices
• Solve problems through investigation and research and shows judgement in decision making
  
  

Order Management

• Process customer orders for the UK Sales division
• Liase between the customer and the customer service team at our Brixworth manufacturing and logistics for deliveries and orders
• Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
• Distribute order confirmation and any other documentation relating to orders as per the customers' requirements and CPL's quality standards
• Liaise with CPL's Accounting Dept. when needed
  
  

Conduct

• Adhere to CPL policies and procedures
• Support other members of your team
  
  

Skills And Attributes Required

Qualification / Experience

• Must have at least 5 years' experience in Customer Service
• Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics AX
  
  

Skills And Knowledge

The ideal candidate will:

• Be self-motivated with positive attitude
• Be customer-oriented
• Able to work independently and as team player
• Willing to work on continuous improvement personally and within the customer service team
• Pay attention to detail
• Be thorough and clear in their communication
• Have good time management with the ability to meet deadlines
• Be an effective problem solver
• Be able to multitask, even when under pressure
• Have exceptional organization skills
  
  

Attributes

• Must display and demponstrate attitudes in line with Company Values
  
  

All qualified applicants will be considered for employment irrespective of race, ethnicity, national origin, religion, age, sex, gender identity or disability status. Due to large volume of applications, we are only able to contact applicants who meet the role requirements. The salary package offer will only be discussed with the final candidate, based on the individual’s relevant experience and skills. Should your skills and experience fit the above criteria, please click apply link to submit your application.