Customer Service Executive

OMRON Corporation

Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us!

Job Responsibilities

• Input, verify and confirm customer orders and forecast.
• Handle customers’ enquiries and process order and monitor delivery status to ensure resolution to customer’s satisfaction.
• Liaise with factories to ensure that our requests for supplies are met.
• Liaise and coordinate shipping efforts between customers, Omron NSC, factories, warehouse and third party suppliers.
• Provide daily administration support duties including updating of reports, documents, controls and filing.
• Ensure timely reporting and monitoring of inventory and backlog status.
• Monitor customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with company policy.
• To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.
• To provide logistics solution pertaining to customer needs.
• Investigate customer complaints, identify root causes and implement corrective actions.
• Ensure timely closure of all complaints.
• Close monitoring of monthly sales target to ensure that it is in line with the amount forecasted.
• To assist sales personnel in processing sample to customers when required.
• Other duties which may be assigned from time to time to achieve corporate objectives.
  
  

Job Requirements

• Education & Experience: Bachelor's Degree in Business Administration / SCM / Logistics or relevant discipline fresh graduate, OR,
  
  

Diploma in Business Administration / SCM / Logistics or relevant discipline + minimum 3-5 years working experience in an operational environment in a service industry, preferably in electronics sector may be considered. Experience with factories is a plus.

• Professional Certification: Relevant professional business administration / SCM / Logistics certification is a plus.
• Product experience: Experience with electronic components (relays, switches, sensors etc.) is a plus.
• Industry experience: Experience in electronics manufacturing industry is a plus.
• IT skill and literacy: Computer literate and familiar with Microsoft Office Applications
  
  

Travelling Requirements: Minimum travel to visit factories or customers when required