Customer Service Executive (Mandarin Speaking)
Safround Logistics 顺圆弘通物流集团
Date: 5 hours ago
City: Shah Alam
Contract type: Full time
About The Role
We are looking for a proactive and detail-oriented Customer Service Executive to coordinate local and international shipments, manage freight bookings, coordinate shipment progress and ensure shipping documents are complete, accurate and returned to customers promptly. The ideal candidate should have strong coordination skills, experience dealing with freight forwarders and couriers, and the ability to work in a fast-paced trading environment.
Job Responsibilities
We are looking for a proactive and detail-oriented Customer Service Executive to coordinate local and international shipments, manage freight bookings, coordinate shipment progress and ensure shipping documents are complete, accurate and returned to customers promptly. The ideal candidate should have strong coordination skills, experience dealing with freight forwarders and couriers, and the ability to work in a fast-paced trading environment.
Job Responsibilities
- Arrange freight bookings with shipping lines, freight forwarders and agents, and follow up on booking confirmations and shipping deadlines.
- Maintain shipment reports and update customers on vessel schedules, delays, customs clearance progress and haulage/delivery status.
- Perform customer service in communicate with Customers for shipments arrangement.
- Daily Air, Ocean Export & Import coordination & corresponding with clients. service providers and internal team.
- Communicate and build good rapport and relationship with agents, carriers, co-loaders and service providers. Answer call from customer.
- Perform and ad-hoc duties as assigned or required from time to time.
- Strong in carrier booking, familiar with major trade lanes (especially US & Canada), with prompt responses via WhatsApp, WeChat, and email.
- Candidates fluent in mandarin speaking is preferred as the role requires to deal with mandarin speaking clients and China Agent's.
- Preferably 1–2 years of relevant working experience in the logistics industry, freight forwarding, shipping/sea freight, air freight, transportation, or logistics customer service and documentation.
- Fresh graduates are encouraged to apply
- Minimum SPM; a diploma in Logistics, Business Administration or a related field is an advantage.
- Familiar with freight bookings, vessel schedules and import/export shipment processes.
- Strong in carrier booking, familiar with major trade lanes (especially US & Canada), with prompt responses via WhatsApp, WeChat, and email.
- Detail-oriented, organised and able to manage multiple shipments and deadlines.
- Strong customer service, communication and follow-up skills.
- Able to coordinate independently with customers, shipping agents, customs clearance personnel and haulage teams.
- Candidate must be willing to work in I-City, Shah Alam.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Quality Inspector
Ichor Systems, Inc.,
Shah Alam
2 days ago
Job DescriptionJob Summary Responsible for managing the calibration, maintenance, and control of Inspection, Measuring and Test Equipment (IMTE) to ensure measurement accuracy and compliance with quality standards. This role supports manufacturing operations by coordinating equipment calibration schedules, maintaining calibration records, liaising with external calibration service providers, and ensuring all measuring equipment is fit for use. The Calibration Technician also assists...
Senior Talent Acquisition Specialist
Kuehne+Nagel,
Shah Alam
4 days ago
It's more than a jobAs part of the HR team at Kuehne+Nagel, you will help build careers, nurture talent, and empower people to succeed. Your work doesn’t stop at HR - it drives the entire supply chain forward. By attracting and developing the right people, you ensure that our operations run smoothly, so medical equipment reaches hospitals on time, toys...
Billing Assistant
DSV - Global Transport and Logistics,
Shah Alam
4 days ago
Job Req Number: 127782Time Type: Full TimeBilling & InvoicingGenerate and issue customer invoices accurately and within agreed timelines.Verify shipment records, Proof of Delivery (POD), transport orders, and rate agreements before billing.Ensure all chargeable items are billed, including but not limited to:Transportation chargesFuel surcharge (FSC)Handling chargesCustoms-related charges (where applicable)Detention and waiting time chargesOther value-added servicesUpload invoices to customer portals when required.Maintain...
