Customer Service Intern

Solarvest


Date: 17 hours ago
City: Bukit Mertajam
Contract type: Intern
Job Description

Customer Service Intern

Designation

Customer Service Intern

Designation Code

PTSB_BA_Role_006

Company

Powertrack Sdn Bhd

Department

Operation & Maintenance

Country

Malaysia

Industry

Renewables & Environment

Description

  • Assist in daily monitoring of customer systems using monitoring platforms.
  • Identify basic system status (normal / offline / low performance).
  • Record monitoring findings accurately in tracking sheets.
  • Update customer system data in Google Sheets / internal databases.
  • Maintain organised and accurate records for monitoring and service follow-ups.
  • Assist in preparing simple monitoring summaries when required.
  • Support the customer service team by providing updated system information.
  • Assist in drafting basic customer updates (under guidance).
  • Help follow up on pending monitoring-related cases.
  • Organise monitoring records, reports, and screenshots.
  • Support other administrative tasks related to monitoring and customer service.
  • Perform ad-hoc duties assigned by the supervisor.

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