Customer Service Representative (Contract 1 year)

Samtec, Inc


Date: 4 hours ago
City: Perai
Contract type: Full time
Essential Functions & Responsibilities:
  • Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. Interact with customers via phone rotations, chats, Salesforce cases, and direct emails
  • Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards
  • Availability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9–6, 10–7, or 11–8
  • Collaborate cross-functionally with other departments to resolve complex customer issues and implement win/win solutions
  • Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing, expedite requests, order maintenance, and account setup requests
  • Assist with order entry, EDI unfinished orders, and samples/NCOs, while maintaining excellent quality and meeting case completion expectations
  • Handle specialized support tasks, including MOQ overrides, no-charge orders, miscellaneous billings, new customer setups, FSE linking, credit hold management, and other functions as needed to support a world-class customer experience
  • Perform routine account maintenance, including updates to company names, physical addresses, and customer-specific flags
  • Serve as a backup for the Communications team as needed
Required Experience:
  • 3 – 5 Years of experience in a customer service environment
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
  • Excellent written and verbal communication skills
  • Excellent organizational and follow-up skills
  • Effective time management skills with the ability to manage multiple tasks
  • Strong interpersonal skills and ability to work well with a team
  • Demonstrated flexibility, innovation, customer service, and ability to create win/win solutions
  • Must be able to sit/stand for at least 90 consecutive minutes
Education:
  • BS in Business or relevant field is preferred

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Project Engineer

Molex, Perai
3 days ago
Your JobYou will serve as the Project Engineer for the PSBU High Power group at Molex Malaysia–Penang, overseeing multiple projects across the full lifecycle from feasibility through New Product Introduction (NPI). Your primary purpose is to drive projects to completion on time, within budget, and to the required quality standards by combining technical knowledge, strong interpersonal skills, and detailed project...

Sr Electrical Engineer (11kV Chargeman Certification)

Sinergia Talents Sdn Bhd, Perai
MYR 8,500 - MYR 9,500 per month
2 weeks ago
Job SummarySenior Electrical Engineer is responsible for ensuring the safe, reliable, and e6icient operation of all electrical systems that support production and facility operations. This includes maintaining power distribution, machinery, and utility systems. The role involves managing preventive maintenance and troubleshooting to minimize downtime, leading electrical projects and energy e6iciency initiatives, and ensuring compliance with company policies, safety requirements, and...

Material Planning Analyst

Flex, Perai
3 weeks ago
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage...