Customer Service Representative (Contract 1 year)

Samtec, Inc


Date: 2 weeks ago
City: Perai
Contract type: Full time
Essential Functions & Responsibilities:
  • Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. Interact with customers via phone rotations, chats, Salesforce cases, and direct emails
  • Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards
  • Availability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9–6, 10–7, or 11–8
  • Collaborate cross-functionally with other departments to resolve complex customer issues and implement win/win solutions
  • Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing, expedite requests, order maintenance, and account setup requests
  • Assist with order entry, EDI unfinished orders, and samples/NCOs, while maintaining excellent quality and meeting case completion expectations
  • Handle specialized support tasks, including MOQ overrides, no-charge orders, miscellaneous billings, new customer setups, FSE linking, credit hold management, and other functions as needed to support a world-class customer experience
  • Perform routine account maintenance, including updates to company names, physical addresses, and customer-specific flags
  • Serve as a backup for the Communications team as needed
Required Experience:
  • 3 – 5 Years of experience in a customer service environment
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
  • Excellent written and verbal communication skills
  • Excellent organizational and follow-up skills
  • Effective time management skills with the ability to manage multiple tasks
  • Strong interpersonal skills and ability to work well with a team
  • Demonstrated flexibility, innovation, customer service, and ability to create win/win solutions
  • Must be able to sit/stand for at least 90 consecutive minutes
Education:
  • BS in Business or relevant field is preferred

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

MGR II MQE

TE Connectivity, Perai
6 days ago
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewJob Overview:The Global Operations Quality Senior Manager is responsible for driving and coordinating all quality-related activities across product group [cable / connector] within the DDN Business Unit. The role supports all factories that manufacture products within...

Data Analytics Engineer

Coherent Corp., Perai
1 week ago
Job Summary We are looking for a Data Analytics Engineer to support manufacturing and engineering operations through data analysis, dashboard development, and database reporting. The ideal candidate should be proficient in Power BI dashboard creation and SQL scripting, with the ability to transform large datasets into meaningful insights that drive business decisions and operational improvements. Key Responsibilities Develop, maintain, and...

MGR I FINANCE- PLANT OPERATIONS

TE Connectivity, Perai
2 weeks ago
Manages financial analyst team, monitors financial activities and develops strategic plans for al plant related financials. Job Requirements Preparing financial analyses and developing business decision support for the plant. Improving financial performance across operational areas, including material spend, labor, and overhead; tracking and monitoring local saving projects for the plant. Maintaining and driving forecast and budget processes in coordination with...