Customer Service Support
Ichor Systems, Inc.
Date: 5 hours ago
City: Shah Alam
Contract type: Full time
Job Description
The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system. Verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. Responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed.
Responsibilities
The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system. Verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. Responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed.
Responsibilities
- Contact for Customer Inquiries, orders, and RMA request.
- Enter customer orders into database accurately and promptly
- Verify order details for accuracy and completeness
- Provide order confirmations to customers
- Communicate with customers to resolve order discrepancies
- Maintain detailed and organized records of orders
- Collaborate with internal stakeholder to ensure order fulfillment
- Provide exceptional customer service
- Perform other administrative tasks as required
- Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
- Strong problem solving skills
- Proficiency in data entry and management
- Proficient in MS Office Suite, particularly MS Excel
- Aptitude for understanding a wide array of part numbers and manufacturing processes
- Excellent communication and customer service skills both written and verbal
- Strong attention to detail and accuracy
- Ability to multi-task in a fast-paced, deadline-driven environment
- High school diploma or equivalent
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