Customer Service Support (Warehouse)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Location : Pelabuhan Tanjung Pelepas, Gelang Patah, Johor.

Job Summary

We are looking for a customer-focused and detail-oriented Customer Service Executive to manage daily order processing and ensure high levels of customer satisfaction. Acting as the key point of contact, this role plays a vital part in coordinating between customers, transporters, and internal teams to ensure smooth order fulfilment and timely issue resolution.

Job Responsibilities

• Act as the single point of contact for all customer orders and inquiries

• Provide daily administrative support, including processing inbound and outbound orders

• Monitor order fulfilment and ensure timely and accurate execution

• Handle customer inquiries, complaints, and requests in a professional and timely manner

• Provide shipment status updates and proactively communicate delays or issues

• Flag shipment or order discrepancies and inform customers promptly

• Liaise closely with transporters to coordinate deliveries and resolve delivery-related issues

• Coordinate with operations teams to resolve service and fulfilment issues

• Maintain accurate customer records, documentation, and reports

Requirements

• Minimum 2 – 3 years of experience in customer service or logistics coordination

• Strong communication and interpersonal skills

• Good problem-solving skills with a customer-centric mindset

• Ability to multitask and manage priorities in a fast-paced environment

• Attention to detail and accuracy in handling orders and documentation

• Proficiency in Microsoft Office; experience with logistics or order management systems is an advantage (SAP, WMS)

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com