Data Center IT Operations Manager-Malaysia
Alibaba Cloud
Date: 7 hours ago
City: Remote
Contract type: Full time
Remote
- Manage Alibaba Data Center IT operations, involved in Data Center build-outs and scaling.Ensure business stability, balanced consideration of operation and maintenance quality, efficiency, cost and safety;
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
- Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
- Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
- Knowledge of 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools.
- Responsibility for optimizing the IT operation and maintenance work of the data center, and formulating the operation and maintenance management system, SOP and EOP.
- Responsibility for on-site technical support of business equipment, understand business requirements and network structure, and effectively support data center operations through team cooperation.
- Bachelor's degree in Computer science or similar major.
- 5+ years experience in large global data center site operation.
- Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
- Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
- Knowledge of data center construction procedure and capacity planning.
- Ability to travel domestically and internationally as needed (25% to 50%+ at times).
- Must be familiar with Excel and PowerPoint.
- Bilingual in Chinese is a must as the role needs to coordinate with the HQ in China.
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