Data Centre Project Account Lead (Johor)

Cushman & Wakefield


Date: 2 hours ago
City: Remote
Contract type: Full time
Remote
Job Title

Data Centre Project Account Lead (Johor)

Job Description Summary

Job Description

Data Centre Operations

  • Lead 24x7 onsite data centre operations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure.
  • Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems.
  • Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs
  • Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities.

Facilities Management

  • Oversee and coordinate facility infrastructure operations.
  • Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPs and SOPs.
  • Liaise with DC Providers for all planned and unplanned M&E maintenance activities impacting live environments.
  • Consolidate and monitor maintenance schedules across supported data centres, and manage change requests via the organisation's change management process.

Account Oversight

  • Responsible for account management and client relationships.
  • Oversees compliance, audits, and KPI tracking

Security & EHS

  • Implement physical security procedures, access control, and visitor management, and oversee 24x7 manned security operations, CCTV monitoring, and incident logging.
  • Monitor and manage contractors, vendors, and suppliers onsite, including conducting safety audits, toolbox talks, and training.
  • Support security system health checks (CCTV, Access Control, Intrusion, Intercom, Key Cabinets) and coordinate vendor maintenance and troubleshooting.
  • Travel between data centres as required (40–50km apart) to provide operational and security support.

Network & Server Delivery

  • Collaborate with cabling vendors, DC providers, telco providers, and contractors to ensure tasks are completed to schedule.
  • Coordinate with supply chain, cabling vendor, DC operations, and asset management teams to ensure smooth server delivery, closely monitoring progress against daily SLAs.

Reliability, Incident & Risk Management

  • Own operational incidents, problem, and change management processes, providing rapid response and escalation for critical facility, security, and network incidents.
  • Monitor operational KPIs and availability targets to proactively mitigate risk.
  • Deliver regular operational performance reports covering progress, incidents, and closure of action items to relevant stakeholders.

People & Vendor Management

  • Manage and supervise data centre engineers, technicians, and operational vendors, ensuring shift coverage, on-call rosters, and succession planning.
  • Drive continuous improvement initiatives across safety, reliability, and operational efficiency, including process automation and tooling enhancements.

Requirements

  • Minimum 5 years of experience in mission critical/data centre field
  • Diploma or Bachelor’s Degree in Computer Science, IT, Telecommunications, Network Engineering.
  • Proven experience leading incident response and operational risk management, including post-incident reviews and continuous service improvement.
  • Expertise in maintenance planning, reliability engineering, and capacity management, with experience supporting hyperscale or colocation data centre operations.
  • Experience managing managers or senior engineers, including recruitment, training, and succession planning for operational teams.
  • Familiarity with PTW, LOTO, RA, EOP, SOP, PPM, and other industry-standard data centre operational frameworks and documentation.
  • Data Centre Certification such as CDCP / DCP / ITIL would be advantageous.

#s-premium

INCO: “Cushman & Wakefield”

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