Director, AP Spare Parts Center (APAC)

Date Posted:

2026-06-01

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

POSITION SPECIFICATION

• Provide leadership for Spare Parts Center operations across Southeast Asia and Australia, with full accountability for service performance, financial results, and operational excellence.
• Lead the transformation of regional Parts Centers into a more centralized and efficient operating model, supporting Service Operating Units across SEA and Australia.
• Design and implement standardized organizational structures, processes, and systems to optimize service delivery, operational efficiency, and customer satisfaction.
• Execute the long‑term APAC Parts Center strategy, ensuring full alignment of SEA and Australia Parts Center operations with overall APAC objectives and governance.
• Lead end‑to‑end spare parts operations, including parts sales, technical support, materials management, warehousing, and logistics.
• Actively contribute as a member of the APAC Parts Center leadership team, providing strong leadership, direction, and value creation across the region.
• Own P&L responsibility for SEA and Australia Parts Centers, delivering annual service contribution in line with approved business targets.
• Lead, develop, and grow the SEA and Australia Parts Center organizations across multiple locations, building leadership capability and a performance‑driven culture.
• Manage existing business segments while identifying and developing new, sustainable growth opportunities within the parts and service ecosystem.
  
  

PRINCIPAL WORKING RELATIONSHIPS

• Works closely with cross‑functional stakeholders across SEA and Australia, including but not limited to Service Operating Units, HR, Administration, Engineering, Manufacturing, Quality, and Finance.
  
  

TEAM SIZE

• Approximately 20 employees, including warehouse operations.
  
  

Qualification Requirements

Education:

• Bachelor’s degree required; advanced degree preferred.
  
  

Experience:

• Minimum 15 years of experience in Manufacturing, Supply Chain, Parts, or Service operations, preferably within industrial or engineered product environments.
• Proven experience managing multi‑site or multi‑country operations, ideally in a regional or global context.
• Strong financial acumen; experience in P&L management and financial analysis is a strong advantage.
• Demonstrated people leadership experience, including managing and developing geographically dispersed teams.
  
  

Language:

• Fluent in English (written and spoken).
  
  

KEY COMPETENCIES

• Strong communication and negotiation skills
• Proven stakeholder management and influencing capability
• Team mentoring and coaching mindset
• Performance‑driven and results‑oriented
• Strong analytical and logical thinking
• Sound judgment and mindful decision‑making
• Resilience, perseverance, and ability to perform under pressure
  
  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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