Director, Office of the CEO

About BJAK

We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient.

We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry, serving over 8 million users across the region. As applications become increasingly integrated with AI, we are expanding beyond insurance and building new, category-defining products globally.

Our team is highly talented, ambitious, and focused on engineering and product excellence within a flat organization. We value ownership, speed, and individuals who are excited to solve complex problems while making a meaningful impact.

About the Role

You will be responsible for building and scaling the operational infrastructure that enables BJAK's regional growth.

This includes establishing new offices and legal entities, implementing local operational processes, overseeing payroll and vendor management, supporting recruiting operations, and ensuring seamless execution across multiple markets. You will work closely with cross-functional teams to build scalable operational processes that support the company's continued expansion.

What You Will Be Doing

• Lead business operations across multiple countries and support regional expansion.
• Manage and develop a team of Business Operations Partners.
• Oversee office setup, entity incorporation, and market launches.
• Implement and manage payroll, employee onboarding, and local operational processes.
• Manage external vendors, consultants, and service providers.
• Support recruiting operations, interview coordination, recruiter onboarding, and hiring initiatives.
• Plan and execute company events, team offsites, and operational logistics.
• Track cross-functional projects, ensuring key initiatives are delivered on time.
• Identify operational bottlenecks and implement process improvements to increase efficiency and scalability.
• Partner with teams across HR, Finance, Legal, Product, and Engineering to support business growth.

What You Will Need

• Experience in Business Operations, Strategic Operations, Founder’s Office, Operations Management, or a similar role.
• Proven experience managing complex projects involving multiple stakeholders.
• Strong organisational skills with exceptional attention to detail.
• Ability to manage competing priorities and execute with a high level of ownership.
• Comfortable working across HR, Finance, Legal, Recruiting, and administrative functions.
• Strong problem-solving skills with the ability to make decisions independently.
• Excellent communication and stakeholder management skills.
• A proactive, hands-on mindset with a willingness to take ownership and drive outcomes in a fast-paced, high-growth environment.

How We Work

The best products in the world are built by small, highly capable teams.

We operate with high talent density, high ownership and high standards. We value people who can think independently, move quickly and solve problems without waiting for instructions.

This is a hands-on environment. Everyone is expected to contribute directly to the company's success.