Enterprise Master Data Management Operations Specialist ( Thai Speaker)

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As anEnterprise Master Data Management Operations Specialist based inSunway Pinnacle, Selangor, Malaysia, you will play a crucial role in ensuring the accuracy, compliance, and efficiency of our global Master Data processes. You will act as a primary partner for business users, driving issue resolution, managing technical deployments, and acting as a bridge between business needs and technical solutions to support continuous improvement across the enterprise.

The Opportunity

• Manage end-to-end incident resolution: Utilizing our ticketing system to handle incoming requests and act as the first point of contact for Business Users regarding the maintenance of Supplier, Customer, Employee, and Intercompany Master Data, always ensuring strict compliance with SLA thresholds.
• Bridge the gap between business and technical teams: By understanding end-to-end customer processes and objectives, you gather business requirements, assess impacts, and act as a conduit between the business and technical support or project teams to enhance service delivery.
• Drive continuous improvement and project management: Lead, coordinate, and participate in both RSS and global projects. This includes providing functional analysis, creating test scripts, coordinating regression testing (e.g., in HP ALM), and creating roadmaps to implement business performance improvements.
• Foster cross-functional collaboration and learning: Maintain vital process documentation, knowledge bases, and learning paths. You proactively seek opportunities to align teams, support technology deployments (including hypercare and training), and provide cross-departmental advisory support.
• Prioritize stakeholder management: Establish strong, communicative relationships with key internal stakeholders, serving as an escalation board for IT, and regularly engaging with the Finance& Procurement community to understand and meet their evolving business needs.
• Uphold company standards: Perform your duties with high integrity, managing multiple open cases flexibly as business evolves, while strictly complying with Roche guidelines and SHE (Safety, Security, Health, and Environmental Protection) standards.

Who You Are

• Hold a Bachelor’s degree in Finance, Accounting, Information Systems/Technology, Business Administration/Management, Data Science/Analytics, or Supply Chain/Operations Management.
• Strong and bilingual communicator: You possess exceptional communication skills inEnglish and Thai.Please note: Proficiency in speaking, reading, and writing Thai is a mandatory requirement for this role.
• Foundational Master Data experience: You bring 0–1 year of Master Data management experience. Previous experience working in a Shared Services or Customer Service Centre support function is a distinct advantage.
• Technologically adept: You have hands-on experience using SAP (FI, MM, CO, SD). Additional basic technical knowledge of SAP MM, AA, and SD modules is highly desirable, as is prior experience participating in technology projects.
• Customer-centric problem solver: You blend analytical thinking with a keen eye for detail and innovation. You are an adaptable team player with multicultural acceptance, highly skilled at multitasking and prioritizing competing demands with minimal supervision.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.