EUC Remote & Desktop Specialist

Wolfspeed


Date: 7 hours ago
City: Ipoh
Contract type: Full time
  • Perform remote diagnostics and remediation on user endpoints across sites and home-based locations.
  • Support standard builds, reimaging, and correction of configuration drift on devices returned to service.
  • Handle VIP and escalated support requests with priority response and direct stakeholder communication.
  • Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.
  • Document recurring issues and feed permanent fixes back into the standard build and knowledge base.
  • Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.
  • Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.
  • Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.
  • Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.
  • Track ticket ageing and backlog for remote support queues and report on trends and hotspots.

Job Requiremente

  • 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations.
  • A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience)
  • Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.
  • Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.

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