Executive I - Credit Control (Recovery)

Job Description:

1. Tenant Account Monitoring

• Monitor and manage tenant aging reports on a daily / weekly basis.
• Identify overdue accounts and categorize according to aging buckets (30/60/90 days).
• Highlight high-risk accounts to management promptly.

2. Debt Recovery & Collection

• Perform reminder calls, emails, and follow-ups for overdue payments.
• Issue reminder letters, demand letters, and notices of default.
• Arrange meetings with tenants facing financial difficulties.
• Negotiate repayment plans (subject to management approval).
• Ensure prompt follow-up on habitually owing tenant

3. Internal Coordination

Work closely with:

• Billing Team (for accurate invoicing)
• Leasing Team (tenant performance & occupancy cost)
• Mall Operations (enforcement action)
• Legal team (if litigation required)
• Participate in tenant performance review meetings.

Job Requirements:

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Minimum 1–2 years of experience in credit control, debt recovery, or accounts receivable.
• Fresh graduates are encourage to apply.
• Good understanding of Accounts Receivable processes, tenant billing, and rental collection.
• Strong negotiation, communication, and problem-solving skills with the ability to handle difficult tenant situations professionally.
• Self-motivated, result-oriented, and able to work independently under pressure to achieve collection targets.
• Willing to be based in Sunway Pyramid Selangor.