Executive II - Credit Control

Job Description:

1. Revenue & Income Management

• Oversee the accurate and timely recognition of rental income, service charges, utilities, promotional income, and other revenue sources.
• Ensure all revenue streams are properly billed, tracked, and collected.
• Support forecasting and budgeting of mall revenue based on tenancy schedules and historical trends.
• Monitor trends in income performance and highlight any revenue leakage or underperformance.

2. Billing & Invoicing

• Prepare and issue rental and ad hoc billing invoices accurately and on schedule in accordance with tenancy agreements
• Coordinate with leasing and tenancy management teams to ensure billing reflects current lease terms, occupancy status, and applicable turnover-based rent calculations
• Manage timely billing of supplementary charges including utilities, marketing levies, reinstatement costs, and promotion/lightbox fees
• Maintain billing accuracy through regular reconciliation of tenancy records against system data

3. Reporting & Analysis

• Prepare monthly revenue reports, accounts receivable ageing analysis, collection performance summaries, and variance reports for management review
• Assist in month-end and year-end financial closing activities related to revenue recognition and accounts receivable
• Contribute to cash flow planning by supporting revenue projections and collection forecasting
• Identify reporting anomalies and escalate with proposed resolutions rather than observations alone

4. Compliance & Documentation

• Ensure full compliance with accounting standards, internal control frameworks, and audit requirements
• Maintain complete and accurate records and audit trails for all billing transactions, collection activities, and tenant correspondence
• Support internal and external audit processes by providing timely, well-organised documentation
• Uphold data integrity across billing and payment systems at all times

5. Stakeholder Coordination

• Serve as a professional point of contact for tenant billing enquiries, resolving disputes promptly and maintaining positive tenant relationships
• Collaborate effectively with mall finance teams, leasing, operations, and the broader centralised finance function
• Support process improvement initiatives aimed at enhancing billing efficiency, automation, and standardization across the network

Job Requirements:

Qualifications & Experience

• Diploma or Degree in Finance, Accounting, Business Administration, or a related field
• 1–2 years of relevant experience in finance, credit control, accounts receivable, or property billing preferred
• Candidates who are detail-oriented, proactive, and eager to grow in a structured property finance environment are strongly encouraged to apply.
• Experience with YARDI or other property management / ERP systems is a distinct advantage
• Fresh graduates with less than one year experience with strong financial aptitude, attention to detail, and a proactive mindset can be considered
• Willing to be based at Sunway Pyramid, Bandar Sunway.

Skills & Competencies

• Strong reconciliation and billing precision with zero tolerance for avoidable errors
• Ability to identify trends and revenue variances
• Takes responsibility for deliverables end-to-end without requiring close supervision
• Thrives in a centralized, multi-mall environment where priorities may shift.