Executive / Senior Executive, Business Online Banking

If you are looking to excel and make a difference, take a closer look at us…

Overview

This role is responsible for driving operational excellence by processing daily digital and manual applications in both Maker and Checker capacities. The role provides cross-functional support and maintains a proactive commitment to unit growth through Standard Operating Procedure (SOP) updates, process flow revisions, and continuous improvement initiatives.

The successful candidate will report to the Manager of eKYC Centralized Unit

Key Responsibilities and Accountabilities

Functional (job responsibilities)

• Process Corporate Business Online banking applications and maintain daily processing thresholds for both digital and manual onboarding.

• Maintain full proficiency in all onboarding workflows to support cross-functional requirements and provide departmental relief as needed.

• Support Business Online Migration and other online business services, including after-sales service requests received from branches.

• Ensure accurate MIS (Management Information System) data is available for daily and monthly reporting.

• Assist the Manager in the periodic review and update of SOPs and process workflows to ensure alignment with operational requirements.

• Ensure all activities align with compliance, policy, SOP, and regulatory requirements.

• Perform additional tasks as assigned, including those related to e-KYC and TDD.

Jobholder Requirements

• Malaysian citizen.

Education/Qualification

• Possess a minimum of a Diploma or above.

Experience/Requirements

• Related working experience in a Financial Institution or related field.

• Good interpersonal and communication skills (written and oral).

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.