Executive, Virtual Banking
AFFIN Group
Date: 1 hour ago
City: Petaling Jaya
Contract type: Full time
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.
Location: Menara Glomac, Kelana Jaya.
Rotational shifts/days: 8:00 AM - 12:00 AM
Duration: 1-year Fixed Term Contract
Key Responsibilities
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.
Location: Menara Glomac, Kelana Jaya.
Rotational shifts/days: 8:00 AM - 12:00 AM
Duration: 1-year Fixed Term Contract
Key Responsibilities
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
- Provide correct information and resolve problem efficiently within time frame.
- To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
- Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
- Handling Customer Complaints
- Complete daily logs/reports for reporting
- Undertake and administrative task delegated by Team Leader/Supervisor.
- Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
- Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.
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