Facilities Account Manager

Facilities Account Manager (Semiconductor Manufacturing – Integrated Facilities Management).

Location: Ipoh, Perak.

Employment Type: Full-Time.

Reporting To: Operations Director/Senior Facilities Account Manager.

About The Role

We are seeking an experienced and customer-focused Facilities Account Manager to lead the delivery of our Integrated Facilities Management (IFM) contract at a leading semiconductor manufacturing facility. The successful candidate will be responsible for the overall contract performance, operational excellence, customer satisfaction, financial management, and leadership of the site team while ensuring safe, reliable, and efficient delivery of both Hard and Soft Facilities Management Services.

Key Responsibilities

• Lead the overall delivery of the Integrated Facilities Management (IFM) contract, ensuring contractual KPIs, Service Level Agreements (SLAs), and customer expectations are consistently achieved.
• Manage the day-to-day operations of both Hard Services (HVAC, Electrical, Mechanical, Fire Protection, Plumbing, BMS, Utilities and Building Maintenance) and Soft Services (Housekeeping, Landscaping, Pest Control, Waste Management, Reception, Mailroom and other support services as applicable).
• Build and maintain strong relationships with customer management and act as the primary point of contact for all operational, commercial and contractual matters.
• Lead, coach and develop a multidisciplinary team of Engineers, Chargemen, Supervisors, Technicians and Soft Services personnel.
• Plan and monitor preventive maintenance, corrective maintenance and statutory compliance activities to ensure maximum reliability and minimum disruption to manufacturing operations.
• Manage subcontractors and service providers to deliver safe, high-quality and cost-effective services.
• Monitor site budgets, operational costs and contract profitability while driving productivity, continuous improvement and energy efficiency initiatives.
• Ensure compliance with statutory regulations, customer EHS requirements, Permit-to-Work (PTW), LOTO and company HSE policies.
• Prepare monthly operational reports, KPI dashboards and business review presentations.
• Support contract renewals, service improvements and business growth opportunities within the customer account.
  
  

Requirements

• Bachelor's Degree or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management, Building Services or a related discipline.
• Minimum 8 years' experience in Facilities Management, Engineering Services or IFM, with at least 3 years in a managerial role.
• Experience managing outsourced IFM contracts within semiconductor, electronics manufacturing, pharmaceutical, industrial or mission-critical facilities is highly preferred.
• Strong knowledge of building engineering systems, IFM operations, contract management and customer relationship management.
• Proven leadership, commercial awareness and financial management skills.
• Excellent communication, problem-solving and stakeholder management abilities.
• Familiarity with Malaysian statutory requirements and EHS practices in manufacturing environments.
• Registered HT Chargeman, Certified Facility Management Manager (CFMM), Registered Energy Manager (REM), Green Book SHO or other relevant professional certifications will be an added advantage.
  
  

Why Join MST Facilities Sdn Bhd?

• Lead a high-profile IFM contract for a leading multinational semiconductor manufacturer.
• Work with advanced manufacturing facilities and state-of-the-art engineering systems.
• Competitive remuneration package with performance-based incentives.
• Excellent career development opportunities within a fast-growing Integrated Facilities Management company.
  
  

About MST Facilities Sdn Bhd

MST’s core business is providing Total Facility Management services to customers who wish to outsource their building facilities operations & maintenance and focus in delivering their core businesses. Our core competencies are in facilities engineering services such as Hvac, Mechanical, Electrical, Control systems & Building Maintenance and supported by our soft services partners in Housekeeping, Security, Catering, Transportation, Landscaping, Pest Control, Hygiene & Waste Disposal services. Our HQ is in Penang with a Branch Office in Kuala Lumpur and site offices in Kedah, Perak, Selangor & Melaka and nationwide geographical coverage including Sabah & Sarawak. MST’s Facilities Management Division is supported by Mobile Service Team & Project Team which consists of highly skilled and competent people who are specialist in their respective fields. MST's Mobile Service Team provides external supports & specialist technical solutions to its local site facilities management team for maintenance, trouble shootings, repair & systems improvement of existing customers’ facility. MST's Project Team provides project management & new project installation for complete mechanical & electrical building facilities systems including production line hook-up and building upgrading. MST is ISO9001 certified & registered with the following local authorities in order to comply on local regulations & requirements: 1) Suruhanjaya Tenaga (Energy Commission) - Registered Class-C Electrical Contractor 2) Construction Industry Development Board (CIDB) - Grade G7 - Specializations in HVAC/Mechanical/Electrical/Fire Protection Systems, BAS and General Buildings/Civil Engineering Works - Registered Facility Management Contractor under category F01 3) Kementerian Kewangan Malaysia (MOF) - Federal, State Governments and GLCs projects Vertiv, Neuropower, Johnson Controls, Rockwell Automation, ABB and Danfoss are MST's recognized Partners for Technology Systems & Products (BAS, VFD, UPS, HVAC Controls) Website: https://www.mst-facilities.com.my