Facilities Soft Services Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Soft Services Coordinator Job DescriptionPosition: Facilities Soft Services Coordinator
Reports to: Facilities Soft Services Lead cum Event Coordinator
Location: Malaysia

Position Overview
The Facilities Soft Services Coordinator supervises and coordinates the daily operations of cleaning staff and tea ladies to maintain exceptional cleanliness, hygiene, and hospitality services throughout the office facility. This hands-on leadership role ensures consistent service delivery, team development, and adherence to quality standards while creating a comfortable and welcoming workplace environment.
Key Responsibilities
Team Leadership and Supervision Lead and supervise a team of cleaners and tea ladies, providing daily work assignments, performance guidance, and skills development. Create work schedules ensuring adequate coverage for all areas during business hours and coordinate staff rotation for breaks and leave coverage. Conduct regular team meetings to communicate standards, address concerns, and foster collaborative team environment focused on service excellence.
Daily Operations Management Oversee comprehensive cleaning operations including office areas, meeting rooms, pantries, washrooms, and common spaces to maintain consistent cleanliness standards. Coordinate tea and beverage services for employees and visitors, ensuring fresh supplies and proper service presentation. Monitor work quality through regular inspections and provide immediate feedback to maintain high service standards throughout the facility.
Quality Control and Standards Maintenance Implement and monitor cleaning protocols, hygiene standards, and service procedures to ensure consistent quality across all work areas. Conduct daily quality inspections and maintain checklists for systematic monitoring of cleaning tasks and service delivery. Address quality issues promptly and provide additional training when performance standards require improvement.
Staff Training and Development Provide comprehensive training to new team members on cleaning procedures, safety protocols, and customer service standards. Coordinate ongoing skills development programs and ensure team members understand proper use of cleaning chemicals, equipment, and safety procedures. Foster professional development opportunities and recognize outstanding performance to maintain team motivation and job satisfaction.
Health and Safety Compliance Ensure compliance with Malaysian workplace health and safety regulations, chemical handling procedures, and hygiene standards. Coordinate proper use of personal protective equipment and maintain safety protocols for cleaning activities. Monitor hygiene standards in food preparation areas and ensure compliance with health department requirements for pantry operations.
Supply Management and Inventory Control Manage inventory of cleaning supplies, chemicals, equipment, and pantry stock to ensure adequate supplies for daily operations. Coordinate with suppliers for regular deliveries and maintain cost-effective procurement practices. Monitor usage patterns and implement inventory control measures to minimize waste and optimize resource allocation.
Customer Service and Hospitality Ensure tea ladies provide courteous and professional beverage services to employees and visitors, maintaining appropriate hospitality standards. Coordinate special service requirements for meetings, events, and VIP visitors as directed by the Facilities Soft Services Lead. Handle service requests and complaints professionally while maintaining positive relationships with office occupants.
Equipment Maintenance and Management Supervise proper use and maintenance of cleaning equipment, vacuum cleaners, floor machines, and pantry appliances. Coordinate equipment repairs and replacements when necessary to maintain operational efficiency. Ensure proper storage and care of cleaning tools and supplies to extend equipment lifecycle and maintain safety standards.
Reporting and Documentation Prepare daily operational reports including staff attendance, work completion status, and any issues requiring management attention. Maintain accurate records of supply usage, equipment maintenance, and staff performance metrics. Coordinate with Facilities Soft Services Lead on budget tracking and operational efficiency improvements.
Required Qualifications
SPM/O-Level qualification or equivalent; Certificate in Hospitality, Facilities Management, or related field preferred. Minimum three to five years of experience in facilities services, cleaning operations, or hospitality services with at least two years in supervisory roles. Previous experience managing cleaning teams and understanding of Malaysian workplace cleaning standards.
Leadership and Management Experience
Proven supervisory capabilities with experience leading diverse teams in Malaysian multicultural workplace environment. Strong coaching and development skills with ability to motivate and guide team members effectively. Experience managing daily operations while maintaining focus on quality standards and customer satisfaction.
Communication and Language Skills
Fluency in Bahasa Malaysia essential for team communication and coordination. Proficiency in English for reporting and coordination with management. Understanding of basic Chinese dialects advantageous for diverse team communication. Strong interpersonal skills for positive team relationships and customer service interactions.
Technical and Operational Knowledge
Understanding of professional cleaning techniques, chemical safety procedures, and equipment operation for commercial office environments. Knowledge of hygiene standards for food service areas and beverage preparation. Basic understanding of inventory management and supply coordination procedures.
Health and Safety Awareness
Knowledge of Malaysian occupational health and safety requirements for cleaning operations and chemical handling. Understanding of hygiene standards and food safety requirements for pantry operations. Experience with safety training procedures and personal protective equipment usage.
Personal Attributes and Skills
Strong organizational abilities with attention to detail for quality control and standards maintenance. Patient and supportive approach to team development and training. Professional demeanor appropriate for customer-facing role and team leadership responsibilities.
Physical Requirements
Physical capability to conduct facility inspections, demonstrate cleaning procedures, and assist with operational activities when required. Ability to lift supplies and equipment up to 20kg and move throughout office premises for supervision and quality control activities.
Additional Requirements
Valid Malaysian identification with flexibility to work varied schedules including occasional early morning or evening coverage for special cleaning requirements. Reliability and punctuality essential for team leadership and operational consistency.
Career Development Opportunity
This position offers excellent opportunities for professional growth within facilities management and team leadership, providing valuable experience in operations management, staff development, and service excellence in Malaysia's commercial office environment.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.