Field Service Engineer

Anton Paar Malaysia


Date: 2 weeks ago
City: Shah Alam
Contract type: Full time
Anton Paar Malaysia Sdn Bhd, a whole owned subsidiary of the Austrian company Anton Paar GmbH.

We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills.

As Field Service Engineer, you will responsible to provide on-site service including preventative maintenance, calibration, installation and customer training across all our Characterization product lines.

Responsibilities:

  • Providing technical support to customers via on-site, telephone and email.
  • Performing on-site troubleshooting, preventive maintenance and repairs.
  • Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
  • Performing factory calibrations (ISO 17025, if required).
  • Provide on-site training to the customers
  • Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
  • Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
  • Attending all necessary Anton Paar service trainings for the relevant product lines.
  • This position requires up to 70% travelling time.

Your profile:

  • Good communication skills and strong customer service skills are a must for this position.
  • Direct experience in the analytical instruments field is a plus.
  • This position requires a highly motivated individual that is capable of completing assigned tasks with minimum supervision.
  • This position requires minimum Diploma / Bachelor's degree in Electrical & Electronic or Mechanical Engineering or another technical discipline.
  • The ability to work with electronic schematics, test equipment’s, and tools for repairs is required.
  • Preferred candidates will have at least two to three years’ experience in troubleshooting, repairing and maintaining analytical instruments.
  • Must maintain a valid driver's license and passport.

What we offer:

Anton Paar Malaysia offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.

Entry:

Immediately

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