Field Service VII (Smart Solution)
Vertiv
Date: 3 hours ago
City: Petaling Jaya
Contract type: Full time
Position Summary
JOB DESCRIPTION
The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.
Key Responsibilities: 1. Installation & Commissioning
Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
Ensure proper integration of power, cooling, and IT infrastructure.
Conduct system performance tests and ensure functionality as per specifications.
Provide remote and on-site technical assistance to customers.
Perform root cause analysis to prevent recurring issues.
Replace faulty components and perform firmware/software upgrades.
Maintain detailed service reports and maintenance records.
Provide guidance on optimizing power and cooling efficiency.
Ensure rapid response to minimize service disruptions.
Maintain accurate technical documentation, reports, and service logs.
Participate in training and certification programs to stay updated on the latest technologies.
Qualifications & Requirements
Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
Ability to read and interpret technical drawings, schematics, and manuals.
Experience with firmware updates, software configurations, and system calibrations.
Strong problem-solving skills and the ability to work independently under pressure.
Willingness to travel and work on-site at customer locations.
Excellent communication skills to interact with customers, internal teams, and vendors.
Preferred Qualifications
Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
Hands-on experience with DCIM (Data Center Infrastructure Management) software.
Knowledge of IoT-enabled smart solutions and remote monitoring tools.
Why Join Vertiv?
Work with cutting-edge smart infrastructure solutions in a dynamic industry.
Opportunity for career growth, training, and certifications.
Be part of a global team ensuring the reliability of critical power and cooling systems.
This role is ideal for engineers passionate about field service, smart solutions, and mission-critical infrastructure.
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
JOB DESCRIPTION
The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.
Key Responsibilities: 1. Installation & Commissioning
Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
Ensure proper integration of power, cooling, and IT infrastructure.
Conduct system performance tests and ensure functionality as per specifications.
- Technical Support & Troubleshooting
Provide remote and on-site technical assistance to customers.
Perform root cause analysis to prevent recurring issues.
- Preventive & Corrective Maintenance
Replace faulty components and perform firmware/software upgrades.
Maintain detailed service reports and maintenance records.
- Customer Training & Support
Provide guidance on optimizing power and cooling efficiency.
- Emergency Response & On-Call Support
Ensure rapid response to minimize service disruptions.
- Compliance & Documentation
Maintain accurate technical documentation, reports, and service logs.
- Continuous Improvement & Feedback
Participate in training and certification programs to stay updated on the latest technologies.
Qualifications & Requirements
Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
Ability to read and interpret technical drawings, schematics, and manuals.
Experience with firmware updates, software configurations, and system calibrations.
Strong problem-solving skills and the ability to work independently under pressure.
Willingness to travel and work on-site at customer locations.
Excellent communication skills to interact with customers, internal teams, and vendors.
Preferred Qualifications
Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
Hands-on experience with DCIM (Data Center Infrastructure Management) software.
Knowledge of IoT-enabled smart solutions and remote monitoring tools.
Why Join Vertiv?
Work with cutting-edge smart infrastructure solutions in a dynamic industry.
Opportunity for career growth, training, and certifications.
Be part of a global team ensuring the reliability of critical power and cooling systems.
This role is ideal for engineers passionate about field service, smart solutions, and mission-critical infrastructure.
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Intern CSX SG & MY
Henkel,
Petaling Jaya
41 minutes ago
About this Position This is a hybrid role that combines Customer Service operations and continues improvement / project support, offering a unique opportunity to gain end-to-end exposure from order fulfillment to project coordination.You will work closely with cross-functional teams including Sales, Supply Chain, and Operations, supporting both daily order execution and project tracking. This position is ideal for candidates who...
Sales Operation Assistant (Contract 1 year)
K-One Technology Bhd,
Petaling Jaya
2 hours ago
BackK-One Technology Bhd. and its subsidiaries, jointly known as the K-One Group, is a technology solutions provider listed on Bursa Malaysia. It is driven by 2 key businesses; ODM/OEM of medical/healthcare devices, IoT products, consumer electronic lifestyle gadgets and industrial equipment for multinationals worldwide and the provision of cloud computing solutions.In view of our expansion, we are seeking a suitably...
Key Account Manager - Off Trade
The HEINEKEN Company,
Petaling Jaya
2 days ago
PurposeResponsible to achieve targeted business objectives in the assigned accounts. Own the customer relationship through annual joint business planning as way of working. Lead to execute with excellence, track and evaluating results. Effectively manage & leverage resources available to deliver on results (HMB sales team, multi-functional team as well as external parties )Responsible to achieve targeted business objectives in the...
