Finance Executive
StarHub
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Description
- Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
- To provide training, support and guidance to team members.
- Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
- Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
- Ensure completeness and verification of bills on timely and accurate basis.
- Analysis of application forms, preparation and verification of data for billing & adjustment.
- Ensure financial integrity of billing systems
- Monitor service delivery KPls and report issues or discrepancies, using Service Level Agreement (SLA) as anchor document to manage vendor performance and perform quality review of work.
- Perform scoping and be involve in user acceptance test (UAT) on areas relating to Billing System(s).
- Support ad hoc Billing Operations duties as & when assigned.
- Bachelor's Degree in Finance/Accounting.
- Minimum of 2-3 years' experience in billing function.
- Takes on initiatives to resolve issues after taking into consideration of business and systems contraint vs accounting requirements.
- Emotional resilience and ability to withstand pressure on an ongoing basis in a fast-paced environment.
- Strong analytical, problem-solving skills and able to work independently in meeting tight deadlines.
- Good communicator with excellent oral and written communication skills.
- High proficiency in Microsoft office applications.
- Experience in shared services management or Telco industry is an advantage but not mandatory.
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