Guest Service Officer - Guest Service Center, Park Hyatt Kuala Lumpur

Summary

You will be responsible for delivering a professional, courteous, and caring level of service to guests, associates, and visitors. The Guest Service Officer - Guest Service Center ensures all guest and associate enquiries are handled efficiently and effectively, with prompt follow-up and appropriate resolution of concerns to maintain a positive experience.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).