Helpdesk Engineer, Corporate IT (MY)
Shopee
Date: 3 hours ago
City: Remote
Contract type: Full time
Remote
About The Team
Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems.
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.
Job Description
Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems.
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.
Job Description
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Troubleshoot and resolve end user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory and liaise with vendors
- Maintain and monitor office network infrastructure, IT security and antivirus tools
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- Fresh graduates are welcomed to apply
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
- Professional Qualification - Microsoft Certified/CCNA is a plus
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate in IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Material Handler
Ichor Systems, Inc.,
Remote
1 day ago
Job DescriptionThe Material Handler is responsible for supporting warehouse and production operations by handling material movement, kitting, receiving, shipping, inventory control, and ensuring accurate material transactions. The role requires maintaining material accuracy, proper storage, and timely delivery of materials to support production and customer requirements.ResponsibilitiesReceive incoming materials and verify quantity, condition, and documentation against packing lists and purchase orders.Perform material...
Total Rewards Manager
Ambu,
Remote
2 days ago
Ambu A/S is currently looking for a Total Rewards Manager to be based in Penang, Malaysia. You will be part of the People and Culture team in Malaysia directly reporting to the People and Culture Director. You have full responsibility designing, implementing, and managing Ambu Malaysia’s employee compensation and benefits programs to ensure they are competitive, fair, and aligned with...
Lead Project Manager - SKU
Dyson,
Remote
3 days ago
About UsDyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.About The RoleWe are seeking a Project Manager to join our dynamic SKU Team. The ideal candidate will have...
