Houseman - (Pre-Opening) Waldorf Astoria Kuala Lumpur

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for maintaining the high standards of cleanliness and guest satisfaction. As a Houseman, you’re not just ensuring the cleanliness of designated areas of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Keep public areas spotless: Maintain cleanliness of designated areas—including restrooms, hallways, stairwells, elevators, offices, and event spaces—by performing daily cleaning tasks such as dusting and polishing furniture, vacuuming and mopping floors, washing windows, and emptying trash
• Delight our guests: Greet guests warmly, deliver requested items, and assist with room cleaning as needed
• Manage supplies: Stock and organize supply rooms to support efficient housekeeping operations
• Handle special projects: Perform periodic deep cleaning tasks such as flipping mattresses, moving furniture, and waxing floors
• Support property maintenance: Identify and report any repair needs or maintenance deficiencies to ensure a well-kept property.
  
  

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Minimum 2 years of experience in a similar role within the hospitality industry
• Knowledge of housekeeping’s daily operations on guest floors.
• Ability to perform physically demanding tasks such as lifting, bending, and standing for extended periods.
• Ensures cleanliness and presentation standards are consistently met.
• Capable of managing tasks efficiently and meeting deadlines.
• Basic verbal communication skills to interact with team members and supervisors.
• Willing to work shifts, including weekends and holidays.
• Knowledge of cleaning chemicals, equipment use, and safety protocols.
  
  

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.