HR Business Partner - Remote in Malaysia

About The Role

We are seeking an experienced and knowledgeable HR Business Partner to join the Otonomee team. The successful candidate will support HR activities across our operations in Malaysia, partnering closely with business leaders and employees to deliver an exceptional employee experience.

As an HR Business Partner, you will be responsible for providing HR support and guidance to our organization, with a specific focus on Malaysian employment legislation, employee relations, policies, procedures, and HR best practices.

This is a critical role that requires a deep understanding of employment practices across multiple jurisdictions and the ability to effectively navigate complex HR issues in a fast-growing international business. The ideal candidate will possess strong analytical, communication, and problem-solving skills, along with a proven track record of partnering with business leaders to drive HR initiatives.

This is a permanent work from home role

What You'll Be Doing

Strategic HR Support:

• Collaborate with senior leaders and managers to understand business objectives and align HR strategies and initiatives accordingly.
• Act as a trusted advisor to business stakeholders, providing expert guidance on HR matters and helping to drive organizational effectiveness.
• Proactively identify HR trends, issues, and opportunities to anticipate and address potential challenges or risks.
  
  

Employee experience

• Will be a key stakeholder in creating and maintaining a culture of great employee experience
• Help support and drive engagement initiatives.
• Helping to build a best-in-class remote BPO where our team members are at the centre of every thing we do
  
  

Employment Law Expertise & Compliance

• Ensure full compliance with Malaysian labour law, state, and local employment regulations, providing guidance on employment contracts, working hours, leave entitlements, disciplinary procedures, terminations, and other legal requirements.
• Stay up to date on changes in employment legislation and regulatory requirements in Malaysia, communicating relevant updates to the organization.
• Act as the primary HR liaison with our Employer of Record (EOR), partnering closely to ensure compliance with local employment legislation, manage employee lifecycle processes, and mitigate organisational risk.
  
  

HR Policies and Procedures:

• Develop, implement, and review HR policies, procedures, and guidelines in alignment with local labour laws and best practices.
• Educate employees and managers on HR policies, ensuring awareness and adherence to established guidelines.
• Conduct regular audits to ensure policy compliance and identify areas for improvement.
  
  

Employee Relations and Conflict Resolution:

• Provide guidance and support on employee relations matters, including conflict resolution and workplace investigations.
• Investigate and address employee complaints or concerns in a timely and fair manner, following company protocols and local labour laws.
• Mediate disputes and facilitate effective communication between employees and managers.
  
  

HR Data Analysis and Reporting:

• Analyze HR metrics and data to identify trends, patterns, and areas for improvement.
• Prepare and present HR reports to management, providing insights and recommendations to drive informed decision-making
  
  

Your profile

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Extensive experience as an HR Business Partner or Senior HR Generalist, with a focus on Malaysian labour law and corrective action processes.
• Strong knowledge of Malayasian HR practices.
• Experience working with an Employer of Record (EOR) model would be advantageous
• Proven experience in developing and implementing HR policies and procedures.
• Excellent interpersonal and communication skills, with the ability to build effective relationships with stakeholders at all levels.
• Analytical mindset with the ability to use data to drive insights and support decision-making.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Fluency in English is essential.
  
  

Why us?

WHAT YOU GET IN RETURN:

• The ability and autonomy to be able to work from your home.  
• A competitive salary
• WFH allowance
• Online Gym and Wellbeing Studio.  
• The opportunity for professional growth.  
• Fun company events and team outings.  
  
  

About Us

Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven insight with a strong human focus.

Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them.

Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia.

We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences.

At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.