Insurance Operations New Associate (Multinational)

Job Description

• Perform routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.

• Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.

• Communicate both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.

• Organize and maintain electronic databases

• Review, investigate and rectify all the rework issue if any.

• Respond to queries by Clients, Producing Office or Underwriters.

• Update payments for policies and may have to communicate with other departments such as Finance / Accountings and RISO to obtain updated payment information.

• Responds to general client and broker queries via email and calls.

• Prepare reports as and when required by management

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Job Requirements:

• Diploma / Bachelor’s degree or equivalent in any field

• Fresh graduates are encouraged to apply

• General insurance knowledge/experience preferred

• Experience in Business Process Outsourcing / Shared Services environment is an added advantage

• Good command and comprehension of English (oral and written) is compulsory

• Strong attention to detail and accuracy in data entry and validation.

• Willingness to work on shift according to the region, including Malaysia public holidays:
  Australia & New Zealand (ANZ): 5 AM to 2 PM (Monday to Friday)
  North America (NAM): 9 PM to 6 AM (Monday to Friday)
  Middle East (ME): 12 PM to 9 PM (Monday to Friday)
  United Kingdom: 4 PM - 1 AM (Monday to Friday)