Intern – Customer Experience (AU Market)

General administration; Team tasks support; Project management support; Basic research; Reporting

The IGNITE Internship Program is a 12-week internship at FedEx, offering high-potential youth the opportunity to gain hands-on experience, mentorship from industry experts, and practical skills to jump start their careers. Whether your interests lie in Marketing, Global Trade Services, or Customer Experience, this structured program is designed to help you learn, grow, and make a real impact from day one.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

What You’ll Gain

Real-World Experience – Work on meaningful projects that drive business impact and learn best practices by shadowing experienced professionals.

• Mentorship & Learning – Receive mentorship from industry professionals to accelerate your growth.
• Collaboration & Innovation – Engage with cross-functional teams and like-minded peers.
• Professional Development – Build industry-relevant skills and enhance your employability through programs and workshops.
• Networking Opportunities – Connect with peers and professionals in different countries.
  
  

We welcome students or recent graduates from diverse academic backgrounds who are:

• Curious and eager to learn
• Proactive and adaptable in a fast-paced environment
• Team-oriented with strong communication skills
• Equipped with critical thinking and problem-solving abilities
  
  

Customer Experience

Focus on identifying process gaps and opportunities for improvement by bench marking industry best practices across CE front lines, DCC, and PCC. Additionally, the intern will research service offerings, AI use, response times, and problem resolution strategies of industry players to drive quality enhancement.

Department: Customer Experience

Location: Level 7 Tower C/ Uptown 5, Damansara Uptown

Duration: 3 Months

Allowance: MYR 1000

Operation Hours: 6.30am – 4.30pm(able to work on PH)

Role Overview

We are seeking a driven and enthusiastic Customer Experience Intern to join our team and play a pivotal role in elevating the overall customer and team experience while streamlining service processes. This internship provides immersive, hands‑on exposure to customer engagement, data‑driven feedback analysis, and process improvement initiatives. You’ll collaborate with cross‑functional teams, leverage tools such as Power BI to transform data into actionable insights, and craft impactful presentations in PowerPoint to communicate findings. In addition, you’ll explore the use of AI‑powered solutions to enhance customer interactions, automate reporting, and support smarter decision‑making. By contributing fresh ideas and supporting key projects, you’ll gain valuable exposure to real‑world customer experience strategies that shape how we deliver excellence.”.

What You’ll Do & What We’re Looking For

• Data analysis & AI reporting à Collate, clean, and analyze customer feedback and operational data to identify trends and improvement opportunities. Strong skills in Excel, Power Point and Power BI are required to create dashboards and visual reports.
• Experience improvements projects à Support initiatives to enhance touchpoints such as onboarding, complaint resolution, and loyalty programs. A problem-solving mindset and creativity in proposing solutions will help you thrive.
• Strong communication and interpersonal skills à Collaborate with different team members across marketing, operations, and product departments to analyze customer data and create insightful dashboards.
  
  

Preferred Background: Business/Management, Finance, Mathematics, Marketing, Supply Chain Management, Engineering, Psychology

Department: Customer Experience

Location: Level 7 Tower C/ Uptown 5, Damansara Uptown

Duration: 3 Months

Allowance: MYR 1000

Operation Hours: 6.30am – 4.30pm(able to work on PH)

Role Overview

We are seeking a driven and enthusiastic Customer Experience Intern to join our team and play a pivotal role in elevating the overall customer and team experience while streamlining service processes. This internship provides immersive, hands‑on exposure to customer engagement, data‑driven feedback analysis, and process improvement initiatives. You’ll collaborate with cross‑functional teams, leverage tools such as Power BI to transform data into actionable insights, and craft impactful presentations in PowerPoint to communicate findings. In addition, you’ll explore the use of AI‑powered solutions to enhance customer interactions, automate reporting, and support smarter decision‑making. By contributing fresh ideas and supporting key projects, you’ll gain valuable exposure to real‑world customer experience strategies that shape how we deliver excellence.”.

What You’ll Do & What We’re Looking For

• Data analysis & AI reporting à Collate, clean, and analyze customer feedback and operational data to identify trends and improvement opportunities. Strong skills in Excel, Power Point and Power BI are required to create dashboards and visual reports.
• Experience improvements projects à Support initiatives to enhance touchpoints such as onboarding, complaint resolution, and loyalty programs. A problem-solving mindset and creativity in proposing solutions will help you thrive.
• Strong communication and interpersonal skills à Collaborate with different team members across marketing, operations, and product departments to analyze customer data and create insightful dashboards.
  
  

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.