Internship - IT Operations [RID-00679]

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

In this role you will:

• Clear ticket in IT system queue.
• Install and configure software, systems, networks and printers.
• Monitor and maintain computer anti-virus thru Dashboard.
• Maintain all asset management via system to ensure it’s up to date.
• Respond in a timely manner to service issues and requests (Via email / Slack / and other related channel).
• Provide technical support across the company (on-site and remote support).
• Set up accounts for new users (G-Suite & Laptop).
• Build an internal knowledge based (KB) documentation, manuals and basic IT policies.
• Monitor and maintain a proper inventory of hardware and software licensing and ensure all PCs and Laptops are deployed with the latest virus definition and patches.
• Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
• Ensure adherence to the compliance of company policies, industry regulations and legal requirements.
  
  

You're a great fit if you have/are:

• Diploma or Bachelor’s Degree in Computer Science / Information Technology / ICT or relevant fields.
• Able to join us from 1st of September for a duration of 6 months.
• Excellent interpersonal and communication skills.
• Has prior experience in hardware or software troubleshooting will be an added advantage.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.
  
  

What Makes Working With Us Awesome

• Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
  
  

Cool Perks/ Benefits

• Our office elevates our values on the importance of collaboration & engagement. We want our work to be fun and to support this, we have spacious collaboration spaces, a well-stocked kitchen and gaming area.
• Hybrid work arrangement.
• Exciting sport and engagement activities to strengthen employee bonding.
  
  

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.