IT Operation Engineer

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

• Core Operations Maintenance
• Responsible for the operation and maintenance of Marketing Sales readiness applications (Cost, Pricing, Account Service, etc.).
• Perform troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA.
• Respond to and resolve user inquiries and service requests promptly.
• Monitor system health proactively to ensure stability and availability.
• Technical Leadership Process Optimization
• Act as the technical lead for assigned applications, with deep understanding of business processes and system architecture.
• Analyze complex single-system and cross-functional issues, providing effective solutions.
• Coach and mentor associate team members to deliver high-quality IT operational services.
• Collaborate with upstream and downstream IT engineers to resolve cross-system issues and propose data flow optimization.
• Intelligent Automated Operations(AIOps)
• Lead the design and implementation of intelligent operations, driving the adoption of automation and AI technologies (e.g., AIOps, Agents, RPA) to improve operational efficiency and service reliability
• Leverage operational data (logs, metrics, alerts) to identify system bottlenecks and optimization opportunities, enabling predictive operations and data-driven decision-making
• Collaborate closely with development teams under a DevOps model to ensure seamless transition from development to operations with strong operability and maintainability
• Build and continuously enhance knowledge management and automation toolchains to improve L0/L1 self-service capabilities and incident resolution efficiency
• Explore and implement innovative AI-driven operations use cases (e.g., intelligent diagnostics, root cause analysis, auto-remediation) to evolve towards autonomous operations
• Global Collaboration Continuous Improvement
• Partner with Product teams for initial technical analysis and troubleshooting.
• Participate in enhancement planning, sprint follow-ups, and early engagement in knowledge transfer (KT) and post-go-live support.
• Operate in a global environment, ensuring compliance with international best practices and fostering cross-regional collaboration.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.