IT Support Coordinator (based in warehouse)

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Troubleshoot and resolve hardware and software issues, ensuring minimal disruption to operations.
• Assist users in logging IT service requests and incidents with relevant support teams.
• Configure and deploy new Oracle PCs and laptops for end users.
• Support IT-related project implementations, including VLM, RFID Gantry, Fast Lane, and AMR initiatives.
• Monitor and follow up on hardware repair activities with vendors and service providers.
• Submit and coordinate user access creation and maintenance for Oracle and OTM responsibilities.
• Perform troubleshooting and first-level support for LSP AWB systems during downtime or system issues.
• Set up and configure RF guns, barcode scanners, and mobile printers.
• Configure and maintain Part Default Locator settings in Oracle.
• Install, upgrade, and maintain software versions for RFID handheld devices and RFID gantry systems.
• Configure IP settings and connectivity for Keysight devices and related equipment.
• Install and configure Telnet, Oracle GUI, and PuTTY applications for users.
• Configure and support Zebra industrial printers for warehouse and operational use.
• Manage GlobalProtect VPN certificate renewals and user connectivity support.
• Provide end-user training and technical support to ensure efficient use of IT systems and devices.
  
  
  

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• Minimum 2–3 years of IT support experience in a manufacturing, logistics, warehouse, or operational environment.
• Knowledge of Oracle applications, OTM, networking, Windows operating systems, and printer administration.
• Experience supporting RFID solutions, RF scanners, mobile devices, industrial printers, and warehouse automation systems is an advantage.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple tasks and work effectively with cross-functional teams.